Personal Banking Associate Trainee

Role overview

Responsibilities

• Engage customers on advice needs, transactions, digital education, and banking-solution problem resolution.
• Understand customer needs and direct them to appropriate colleagues while exercising judgment with confidential matters.
• Educate customers about mobile, ATM, and online banking.
• Support frontline cash and non-cash transactions, resolve critical issues, and escalate non-standard matters.
• Recommend improvements to branch practices and processes; complete business procedures accurately and promptly.
• Ensure documentation is accurate and aligned with business intentions, regulations, and TD's Code of Conduct and Ethics.
• Support team effectiveness, personal development, and knowledge sharing.

Requirements

• High school diploma and/or at least 1 year of relevant experience.
• IFC certification or equivalent is required within 90 days of starting.
• Proficiency with MS Office, branch software, and the internet; knowledge of banking solutions and processes.
• Strong organizational, planning, administrative, time-management, customer-experience, and communication skills.
• Able to work independently, use initiative, manage shifting priorities, and handle multiple tasks.
• Geographic mobility within the assigned district or region is a condition of employment.

Preferred qualification

• Post-secondary education or an undergraduate degree in a related field is preferred.

Pay

• Listed base-pay range: CAD $45,700–$61,000; no compensation cadence is stated.