Senior Manager - Education

Role overview

Learning design and delivery

• Design and deliver blended learning programs, curricula and learning paths across capabilities and markets.
• Conduct needs assessments and translate findings into objectives, plans and assessment approaches.
• Facilitate workshops, panels and learning experiences for varied audiences, including managers and senior stakeholders.
• Guide experts and partners in developing practical content, learner guides, micro-learning and workplace tools.
• Oversee learner communications, post-session reinforcement, communities of practice and manager involvement.
• Set quality standards for learning content and platform experiences; review and refresh the portfolio.

Business and operational responsibilities

• Develop the learning roadmap and align priorities, timelines and resources with stakeholders.
• Manage program budgets and external partners; assess proposals for quality, value and timely delivery.
• Define success measures beyond attendance, including learning, application, behaviour change and business outcomes.
• Present evidence-based insights and recommendations to guide investment, improvement and prioritisation.

Analytics and leadership

• Use skills-gap analysis, learner feedback and engagement data to improve learning effectiveness.
• Pilot and evaluate AI-enabled learning, gamification, scenario-based learning and workplace assignments.
• Advise senior stakeholders, lead cross-functional teams and mentor junior colleagues.
• Build partnerships across the business, promote inclusive learning and equip managers to reinforce development.
• Manage competing priorities with accountability; communicate with senior audiences and pursue continuous development.

Education and experience

• Bachelor’s degree in Education, Learning and Development, Organisational Psychology, Communication or a related field.
• A master’s degree or relevant certification in instructional design, facilitation or talent development is an advantage.
• 7–9 years of relevant corporate learning, capability building or talent development experience; agency, professional services or matrix experience is preferred.
• Experience leading complex learning portfolios or programs across functions or markets, from needs assessment to impact evaluation.

Required expertise

• Strong expertise in adult learning, instructional design, blended learning and facilitation, including experience with management and senior audiences.
• Ability to influence senior stakeholders, lead cross-functional initiatives and mentor or develop junior colleagues.
• Experience managing external learning partners, program budgets and delivery priorities.
• Confidence using learning management systems, digital learning tools and analytics to improve learner experience and evaluate results.
• Core attributes include strategic thinking, stakeholder influence, leadership, analytical judgement, planning, communication, innovation and accountability.