Senior Manager, Data & AI Technology

Role overview

Primary accountabilities

• Oversee Customer Data Platform operations, support, enhancement, and adoption to make trusted customer data available for analytics, marketing, insights, and decisions.
• Lead strategy, operations, support, and lifecycle management for Power BI, Alteryx, ArcGIS, IBM WatsonX, RecordPoint, Treasure AI CDP, and associated services.
• Develop roadmaps and continuous improvements; manage vendors, licensing, contracts, renewals, escalations, and technology investments.
• Lead, coach, mentor, and develop Data Technology Specialists, setting priorities and performance expectations.

Additional accountabilities

• Oversee security, privacy, information governance, records management, and regulatory requirements through effective controls and processes.
• Collaborate with business partners, technology teams, vendors, and leaders; monitor service performance, adoption, and platform usage.
• Support budgeting, forecasting, license optimization, workforce planning, and resource allocation.
• Direct work, monitor quality and results, and support recruitment, performance management, recognition, promotion, and career development.

Education and experience

• A university degree in Computer Science, Information Technology, Software Engineering, Data Engineering, Information Systems, or a related discipline is required.
• Requires 7+ years of progressive experience supporting, administering, managing, or leading enterprise data, analytics, customer data, information management, or technology platforms.
• Relevant ITIL, Microsoft Azure, analytics, service management, or leadership certifications are an asset.

Technical qualifications

• Requires advanced knowledge of enterprise analytics, business intelligence, customer data, information management, and AI-enabled platforms.
• Knowledge of Power BI, Alteryx, ArcGIS, IBM WatsonX, RecordPoint, and CDPs, including customer intelligence, segmentation, and identity resolution, is specified.
• Requires understanding of APIs, cloud services, SaaS, authentication, integration, and interoperability; customer data ecosystem or marketing technology experience is an asset.
• Requires knowledge of application support, service delivery, platform administration, user enablement, IT service management, data governance, security, privacy, compliance, and risk.

Leadership and delivery qualifications

• Requires experience developing business-aligned roadmaps, prioritizing enhancements, managing upgrades and change, and planning technology lifecycles.
• Requires experience collaborating across business, analytics, infrastructure, security, architecture, and vendor teams, and using service and adoption measures to improve outcomes.
• Requires experience leading and developing technical teams and managing vendors, licensing, contracts, budgets, operational expenditure, and costs.

Relevant skills

• Applies data pipeline, data store, real-time processing, data modelling, infrastructure, integration, and cloud environment skills to technology services.
• Manages live application support and service lifecycles, including production releases aligned with business objectives and compliance.
• Builds collaborative relationships, investigates complex issues, evaluates options, and allocates resources to meet team and project objectives.

Registration

• AGCO Category 1 Gaming Assistant Registration is required; the process is initiated at offer stage, and employment is conditional on obtaining and maintaining it.

Benefits

• Offers employer-paid group benefits, a performance-based variable pay program, and participation in a defined benefit public service pension plan.
• Provides paid time off, professional development support, and an equity, diversity, and inclusion-focused culture.

Workplace

• Unless otherwise specified, positions are required to work fully onsite.