Retail Merchandise Manager

We are ready to take this game to the next level and need someone passionate to provide end-to-end management of the Lottery Business unit's retail merchandising initiatives, merchandising budget and network wide installations of traditional merchandise at retail.

The role works in partnership with Field Sales and Key Account teams, monitors vendor performance, forecasts inventory demands and trends, and analyzes KPIs in alignment with Retail Sales strategy.

Reporting to the Director Sales Solution, you will be empowered to:

• Oversee the merchandise portfolio consisting of budget management, inventory management, product/design management; participate in the procurement process, oversee manufacturing, inventory, and supply distribution to support Retail Sales and Account Management team requirements.
• Create, recommend, and implement annual merchandise plans, including building merchandising budget, projections and operational strategies under direction of Director Sales Solutions.
• Partner in merchandising product ideation; lead the development and implementation of merchandise product including planning timelines and testing to ensure fulfillment of new initiatives.
• Analyze trends in merchandise usage and performance at retail to forecast purchasing requirements.
• Develop and track budget against quarterly forecast to ensure expenditure performance against budget and provide recommendations on variances.
• Build, nurture and maintain a strong relationship with applicable merchandising vendors ensuring deliverables and competitive pricing in compliance with legal requirement and company policies while developing strategies to optimize services using innovative solutions to mitigate risk and overcome obstacles.
• Hold merchandising vendor accountable to Key Performance Indicators which include, but are not limited to SLA’s, compliance, and contractual obligations.
• Liaise with logistics vendor to develop strategies to optimize stock levels and installations deliveries to support the sales force team requirements, manage allocation and monitors timelines to ensure key deliverables are met.
• Oversee internal and external work order process identifying areas for improvement and reporting performance of stakeholders.
• Collaborate in the development of retail incentive strategies providing subject matter expertise and leadership in defining merchandise requirements and process considerations
• Support the execution of broad project scope including new, expansion, and renovation, of retail locations and other channels merchandise requirements.
• Support business case creation for projects by managing and consolidating scope, objectives, key deliverables, estimation, forecasting in alignment with senior stakeholders and project resources to ensure the successful delivery of the project.
• Identify and support continuous improvement opportunities for business processes within area of accountability.
• Assist Director Sales Solution in the development, execution, and implementation of merchandisers to support products that drive sales/marketing objectives and build/enhance OLG’s brand at retail.
• Participate in the Procurement of new merchandising vendors including business requirements gathering, vendor selection and onboarding.

Education & Experience:

• Bachelors Degree in Business Administration, Marketing or a related field.
• 5 years in a related merchandise management role
• Work experience in a regulated environment

Relevant Skills:

• Business Acumen
• Problem Solving and Analytical Thinking
• Relationship Management

• Effective Communication

• Group Benefits Plan: Comprehensive, employer-paid group benefits coverage.
• Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements.
• Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.
• Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.
• Growth Focus: Become your best self with comprehensive support for your professional development.
• Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

We look forward to hearing from you, interested applicants please apply online by November 12, 2026.

Please Note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences.

If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don’t meet every listed qualification.

We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact [email protected], 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.