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Senior Manager Customer Quality

EnerSys
Reading, USA
Senior · 7+ years experience
Onsite
Discovered 2 weeks ago
power-bisap

Full Job Posting

Qualifications

  • Negotiation & Diplomacy: Exceptional communication skills with the ability to manage high-pressure, sensitive situations with frustrated clients. Cross-Functional Influence: Proven ability to lead direct and indirect teams across production, engineering, and logistics without direct reporting authority. Team Mentorship: You directly lead and upskill a team of Quality Engineers, establishing a culture of rigorous root-cause analysis (e.g., 8D, CAPA) and precise technical communication. Strong knowledge of quality management systems and their requirements. Ability to learn and understand the requirements of alternate quality systems standards such as ISO 9000, ISO 14001, TL9000 or IATF16949). Experience with Mechanical and Electrical assemblies and test techniques. Power Electronics, Lithium, IPC610 and 620 preferred. Must be a problem solver, self-starter able to prioritize and balance multiple tasks with no supervision. Highly proficient working knowledge of Microsoft Office Suite Programs (Word, Excel, Access, and Power Point). Experience with Power BI, SAP and PTC Windchill is preferred. Demonstrated high ethical standards to do the right thing the first time, every time. SUPERVISORY RESPONSIBILITIES: Direct reports 3-5 Quality Engineers QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

  • Bachelor’s degree in Engineering (Electrical, Electronics or Mechatronics), or a highly related technical field. 7+ years of experience in a Quality Assurance environment and Customer-facing role. 3+ years of experience in Leadership with direct report role. Solid knowledge of quality systems (ISO9001, ISO14001, etc.) Training in related techniques such as Six Sigma, SPC, Lean Manufacturing, etc. would be a plus. LANGUAGE SKILLS : Must have excellent communication skills both written and oral.

Preferred Qualifications

  • Negotiation & Diplomacy: Exceptional communication skills with the ability to manage high-pressure, sensitive situations with frustrated clients. Cross-Functional Influence: Proven ability to lead direct and indirect teams across production, engineering, and logistics without direct reporting authority. Team Mentorship: You directly lead and upskill a team of Quality Engineers, establishing a culture of rigorous root-cause analysis (e.g., 8D, CAPA) and precise technical communication. Strong knowledge of quality management systems and their requirements. Ability to learn and understand the requirements of alternate quality systems standards such as ISO 9000, ISO 14001, TL9000 or IATF16949). Experience with Mechanical and Electrical assemblies and test techniques. Power Electronics, Lithium, IPC610 and 620 preferred. Must be a problem solver, self-starter able to prioritize and balance multiple tasks with no supervision. Highly proficient working knowledge of Microsoft Office Suite Programs (Word, Excel, Access, and Power Point). Experience with Power BI, SAP and PTC Windchill is preferred. Demonstrated high ethical standards to do the right thing the first time, every time. SUPERVISORY RESPONSIBILITIES: Direct reports 3-5 Quality Engineers QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor’s degree in Engineering (Electrical, Electronics or Mechatronics), or a highly related technical field. 7+ years of experience in a Quality Assurance environment and Customer-facing role. 3+ years of experience in Leadership with direct report role. Solid knowledge of quality systems (ISO9001, ISO14001, etc.) Training in related techniques such as Six Sigma, SPC, Lean Manufacturing, etc. would be a plus. LANGUAGE SKILLS : Must have excellent communication skills both written and oral.

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