Field Service Representative

he Field Service Technician plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties. Essential Duties and Responsibilities Travels to customer sites to evaluate, diagnose, and repair customer’s equipment including install, repair, and perform preventative maintenance to customer’s equipment to include flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables) Interacts with all levels of people, both inside and outside the company Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers Performs Preventative Maintenance inspections of customers batteries, chargers, battery handling equipment, and battery changing/charging area and records data Replaces defective parts, reassembles battery, and fuses lead parts with gas torch Diagnoses and repairs battery charging equipment Building batteries- when required in shop Removes and disassembles cells and inspects parts to detect defects Fills cells with acid solution and determines specific gravity of solution when required in shop. Waters, washes, cleans, and neutralizes customers’ batteries at customers’ location Operates material handling equipment per OSHA requirements Installs new or modified equipment at customers’ facility to ensure full functionality according to specifications Performs inspections and analyzes findings to determine source of problem, and recommends repair, replacement, or other corrective action Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs Provides on-site technical assistance to help troubleshoot and repair equipment Maintains records of performance reports Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation Maintains a safe, orderly and clean working environment- Clean warehouse in service area at the end of the day- when required in shop Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.