Senior Manager, Commercial Services - 417
Role Overview
Lead a team of Account Managers in structuring credit and managing commercial banking operations.
Manage a book of business while supporting unit growth, customer experience, and professional development.
Key Skills for This Role
Full Job Posting
Role overview
Lead a team of Account Managers in structuring credit and managing commercial banking operations.
Manage a book of business while supporting unit growth, customer experience, and professional development.
Customer and business responsibilities
- Coach Account Managers to deliver customer experience targets and develop competitive solutions.
- Resolve operational and credit issues and act as an escalation point for sales, risk, and exceptions.
- Build customer, partner, and centre-of-influence relationships and identify referral opportunities.
- Contribute to unit plans, growth strategies, and business targets; manage pipeline and sales coaching.
- Coach credit assessments and recommendations, negotiate for relationship profitability, and support appropriate product referrals.
Risk and team leadership
- Maintain compliance with regulatory, bank, and industry policies and required training.
- Identify, manage, and escalate risks, including non-standard or high-risk transactions.
- Develop colleagues, support team engagement and well-being, and maintain service and control standards.
Pay details
- The listed pay range is $115,600 to $163,200 CAD; no pay period is stated.
Hours
- The stated work hours are 37.5.
Requirements
- Lead, coach, and develop a team of Account Managers to achieve business results and professional development objectives.
- Manage a book of business in accordance with credit and operational risk policies.
- Deliver unit growth through pipeline management, sales coaching, and achievement of business targets.
- Ensure staff follow applicable regulatory and compliance guidelines, policies, procedures, and training requirements.
- Manage risks and escalate non-standard or high-risk transactions and activities as necessary.
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