Senior Manager, Client and Funding Services - Net Zero Acceleration

Role overview

Leadership and funding programs

• Lead funding and outreach staff, including goal setting, direct management, recruitment, employee development, coaching, performance management, and team communications.
• Develop and manage funding programs that meet agreement-compliance requirements and deliver program objectives and client value.
• Oversee team strategy and annual plans, funding approvals, withdrawal rates, disbursement metrics, and other performance targets.
• Support business and legal decisions involving agreement templates and negotiations; oversee quarterly and annual reporting and funding performance.
• Cascade organizational objectives, foster a performance culture, and manage resources in alignment with strategic priorities.

Client service and outreach

• Identify bottlenecks and unnecessary steps in client service delivery and propose process improvements.
• Use feedback loops, after-action reviews, and process huddles to incorporate lessons learned.
• Oversee funding delivery and outreach for underserved communities in keeping with reconciliation, anti-racism, equity, and inclusion principles.
• Coordinate outreach events with program, marketing, and communications teams; monitor funding pipelines, regional balances, and outreach resource deployment.
• Broker agreements and partnerships that help municipal sustainability projects attract additional investment and achieve broader impact.

Qualifications

• Degree in Business Administration, Finance, Engineering, Environmental Sciences, or a related field; an MBA or master's degree is an asset.
• At least 10 years of progressive funding-program or project-management experience, including project-funding experience, and at least four years leading professional teams.
• Strong experience in financial and legal aspects of contract negotiation and a record of negotiating complex deals.
• Experience applying Lean or Six Sigma principles to improve service delivery and client experience.
• People leadership, strategic planning, client service, negotiation, conflict resolution, judgment, and communication skills.
• Knowledge of environmental solutions, municipal public policy, sustainable development, and relevant delivery mechanisms.
• Canadian municipal financing experience and English-French bilingual ability are assets.

Salary

• The stated salary range is $109,742 to $124,236; the posting does not specify a pay cadence.

Work arrangement

• The role uses a hybrid work model combining virtual and on-site work; work is primarily virtual with occasional travel to the Ottawa head office expected.
• The successful candidate is required to live within 80 kilometres of downtown Ottawa unless otherwise specified and must be authorized to work in Canada.
• Travel across Canada may be available or required to engage with supported communities.

Work schedule and supports

• The summer schedule runs from July 1 to Labour Day and includes seven-hour workdays and Fridays off, subject to team and operational needs.
• The employer describes flexible work arrangements and employee development and wellbeing supports; benefit details and eligibility may vary by role.

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