Senior Manager
Key Skills for This Role
Full Job Posting
Requirements
- Minimum Qualifications:
- · Education Requirements:
- o Bachelor’s degree in Industrial Engineering or Business Administration or related area
- · Field Experience:
- o At least 10 years of contact center, back office, or BPO experience including 4 years in a supervisory role and 4 years in a management role
- · Position Experience:
- o At least 4 years of experience in a Contact Center or Back Office management role
- · Other Qualifications:
- o Experience in managing Bilingual (English/Spanish) call center operations for customer service and interpretation services highly preferred
- o Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required.
- o Proven experience managing more than 300 full-time employees or a specific call center industry BPO market segment highly preferred
- Required Skills:
- · Excellent leadership and mentoring skills
- · Excellent written and oral communication skills
- · Demonstrated analytical/problem-solving skills
- · Excellent multi-tasking skills
- · Detail-oriented
- · Excellent interpersonal skills
- · Proactive thinking
- · High proficiency with the full Microsoft Office Professional suite
Benefits
- PF, Gratuity, Mediclaim, PLI
About Datamark, Inc.
Private BPO and contact-center operator serving Fortune 500 companies, large enterprises, and government agencies.
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