Senior Manager - Central Services

Company: Red Sea Global

Job Purpose

Job Responsibilities

• Oversee the operational and financial performance of a portfolio of civic assets, with a key focus on healthcare & education
• Monitor asset performance indicators such as occupancy/utilization levels, service delivery standards, operational efficiency, lifecycle costs and operator performance.
• Develop and execute annual asset management and business plans aligned with ownership objectives.
• Conduct regular performance reviews with facility operators.
• Ensure assets are maintained in accordance with contractual requirements, regulatory standards, and operational best practices.

Policies, Systems, Processes, Procedures, Standards and Reports

• Oversee the smooth handover of new assets from the project delivery team into operational management.
• Verify and secure all required documentation, warranties, asset registers, and maintenance plans during handover.
• Manage outsourced operations contracts, ensuring operators deliver services as per agreed KPIs, SLAs, and performance standards.
• Review operator reports, track performance, and ensure timely rectification of operational and maintenance issues.
• Prepare and manage annual operations and maintenance (O&M) budgets, including monitoring expenditures and approving invoices.
• Implement and maintain asset management policies, systems, processes, and standards across the civic asset portfolio.
• Ensure operators operate in line with approved procedures and reporting frameworks including all necessary authority requirements
• Maintain accurate asset data, lifecycle records, and performance reports to support asset management decision-making.
• Act as the main point of contact between operators, and internal stakeholders.
• Provide regular updates to senior leadership on asset performance, risks, lifecycle planning, and financial status.

Safety, Quality & Environment

• Ensure all operators comply with company policies, health & safety standards, and regulatory requirements.
• Monitor compliance with applicable healthcare, education, and public safety regulations where relevant
• Review audit findings and implement corrective actions with contractors.

Continuous Improvement

• Recommend improvements in asset management practices, maintenance strategies, contractor performance, and cost efficiency.
• Identify opportunities to optimize asset utilization, reliability, and lifecycle performance.
• Support adoption of asset management best practices (aligned to ISO 55000 where applicable).
• **Job Stakeholders** ***(Relationship)***

• Project Delivery And Construction Teams

• Finance Department

External

• Facility Operators

Job Requirements

• Qualification and Experience
• Bachelor’s degree in Engineering, Facilities/Asset Management, or related field.
• 10+ years of experience in infrastructure operations, contract management, or asset management.
• Experience managing civic, healthcare, education, or public sector assets is preferred.

Skills

• Strong skills in vendor and contractor management, budgeting, and performance monitoring.
• Knowledge of lifecycle asset management principles.
• Excellent communication and stakeholder management skills.

Job Context

• Requires a team player attitude and the flexibility to provide assistance where needed
• Robust and articulate communication skills, both verbal and written
• Sensitivity to and respect for the confidential nature of the subject matter of the job and the department
• Commitment to high standards of excellence and possess an uncompromising level of personal integrity
• High energy, charisma, team oriented, strong work ethic, problem-solving capabilities and follow through
• Requires excellent interpersonal skills and a high level of professionalism