Manager - Data Analysis & Reporting

Company: Coastal Transportation Services Company

Job Purpose

• The Data Analytics and Business Manager for Mobility Operations key responsibilities include measuring and optimizing operational performance data presentation with KPIs in a dynamic and fast-paced environment and across multi-modal operations. This role involves strategic planning, data analysis & mining, operational performance management and continuous improvement to ensure the effective and efficient delivery of mobility services to guests, staff, and other approved users.
• The incumbent in this role will play a fundamental part in creating dashboards & reports with measurements metrics and in developing and enhancing the mobility operations. There will be specific emphasis on driving efficiency and creating performance management dashboards, B.I. reports and refining data standards.

Job Responsibilities

• Lead and manage day-to-day mobility operations dashboard by ensuring the availability of correct data elements representing the state of operations and highlight exceptions.
• Develop and implement operational dashboards to align with the dynamic demands of the mobility industry.
• Identify trends and present improvements to enhance the efficiency of mobility operations using operational Dashboard or Adhoc reports.
• Oversee the measurement & delivery of KPIs with Mobility Stakeholders.
• Collaborate with cross-functional teams to meet & exceed customer expectations through KPIs in the mobility space.
• Provide guidance, coaching, and mentorship to enhance team performance and develop talent.
• Foster a collaborative and results-driven team culture within the unique context of mobility systems.
• Align operational strategies with the ever-evolving landscape of mobility.
• Champion a culture of continuous improvement within the operations.
• Using data, identify opportunities for process optimization and automation, considering the distinct needs of mobility services.
• Establish potential key performance indicators (KPIs) for operations within the mobility context.
• Monitor and analyze performance metrics, providing regular reports to stakeholders in the mobility industry.
• Implement corrective actions to address operational data challenges specific to mobility services.
• Perform any other duties as directed by management to contribute to the overall success and efficiency of the team and organization.

Qualification & Skills

• Bachelor's degree in a relevant field; a master's degree is a plus, with 8-10 years proven experience in operations and service delivery within the mobility or professional services industry.
• Strong leadership and team management skills, particularly in the context of mobility services.
• Excellent communication and interpersonal skills, considering the unique communication requirements of the mobility sector.
• Analytical and strategic thinking abilities, with a deep understanding of the mobility industry and data.
• Proficient in Power BI and other data analytics, mining, performance metrics tools, and dynamic reporting.
• Encompass a “do whatever it takes " approach to delivering the project objective whilst being compliant.
• Always maintain a safe work environment and confidentiality.
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
• Organize and prioritize multiple activities to meet all external and internal deadlines.
• Maintain a professional demeanor that reflects positively on the company.
• Demonstrate respect and courtesy toward others.
• Able to thrive in a work environment emphasizing teamwork and collaboration.
• Respond in a timely manner in all aspects of communication.
• Regular and prompt attendance in the office is required
• Work with limited to minimum supervision.
• Perform other duties as assigned by your supervisor and or executive team
• Proficient in handling multiple tasks simultaneously in a fast-paced, high-volume environment.
• Demonstrated proficiency in efficiently coordinating service delivery operations, including scheduling, routing, and logistics management.
• Strong problem-solving abilities to navigate unexpected challenges, including roadblocks, accidents, weather conditions, and regulatory changes, ensuring effective resolutions.
• Skill in building and maintaining strong relationships with service suppliers to optimize cost-effectiveness and service quality.
• Proficiency in data analysis and reporting, utilizing data to make informed decisions and optimize service delivery operations.
• Excellent communication and interpersonal skills to collaborate with various stakeholders, including internal management, suppliers, and customers.
• Ability to adapt to changing circumstances, making necessary adjustments to schedules and routes to ensure uninterrupted service delivery.
• Familiarity with transportation management software and tools to streamline operations and data management.
• Strong analytical thinking and problem-solving abilities to identify opportunities for efficiency improvements and cost savings.
• Proficiency in computer skills aids in data analysis and reporting, administrative skills are vital for smooth operations, and supervisory skills ensure effective team management.
• Utilizes administrative and supervisory skills to effectively monitor performance metrics, providing insights for continuous improvement in service delivery operations.