Senior Manager, Campaign Operations (Data & Audience Management)

What you have

• Minimum: Indicate minimum education, skills and experience required.
• Strong leadership and stakeholder management skills, with the ability to influence cross-functional teams and drive alignment across Marketing, Technology, Analytics, and Compliance organizations.
• Strong understanding of marketing data, customer data, audience management, segmentation, CRM platforms, marketing technology ecosystems, and digital marketing measurement.
• Demonstrated experience developing business requirements, prioritizing initiatives, and partnering with technology teams to deliver data, platform, and process enhancements.
• Strong analytical and problem-solving skills, with experience identifying data quality issues, conducting root-cause analysis, and implementing scalable solutions and operational controls.
• Excellent communication and presentation skills, with the ability to translate complex business and technical concepts into actionable recommendations for stakeholders and senior leadership.
• Experience leveraging data and insights to drive business decisions, improve operational efficiency, strengthen compliance, and enhance the effectiveness of marketing programs.
• Preferred: Indicate “nice to haves” regarding education, skills, and experience.
• Bachelor's degree in marketing, business administration, or a related field. Master's degree is a plus.
• 5+ years of experience in campaign management, marketing operations, or a similar role.
• Experience working within Agile delivery models, including backlog prioritization, user story development, and partnership with engineering teams.
• Familiarity with AI-enabled marketing, analytics, or operational solutions and the application of emerging technologies to improve business outcomes.
• Experience operating in a highly regulated industry with strong governance, privacy, compliance, and risk management requirements
• The Americans with Disabilities Act
• The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

Preferred Qualifications

• Bachelor's degree in marketing, business administration, or a related field. Master's degree is a plus.

Responsibilities

• Develop and own the strategic roadmap for marketing data and audience management capabilities, ensuring alignment with business objectives, customer engagement strategies, and regulatory requirements.
• Serve as the business owner for marketing data used across audience management, targeting, campaign execution, measurement, and customer engagement activities.
• Partner with Marketing Strategy, Advanced Analytics, Technology, and Compliance teams to define, prioritize, and deliver enhancements that improve marketing effectiveness, operational efficiency, data quality, and governance.
• Define and manage business requirements, user stories, and priorities for marketing data capabilities, integrations, operational controls, and process improvements.
• Establish and maintain audience governance frameworks, data standards, and operational controls to ensure accurate segmentation, targeting, suppression management, consent management, and customer eligibility requirements.
• Drive continuous improvement of marketing data quality, accessibility, and consistency across internal customer data, marketing platforms, and third-party data sources while leading the identification and resolution of data-related issues and risks.
• Define and monitor key performance indicators related to data quality, audience accuracy, operational effectiveness, compliance, and adoption of marketing data capabilities, communicating progress, risks, and outcomes to senior leadership and stakeholders.
• The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
• Minimum: Indicate minimum education, skills and experience required.
• Strong leadership and stakeholder management skills, with the ability to influence cross-functional teams and drive alignment across Marketing, Technology, Analytics, and Compliance organizations.
• Strong understanding of marketing data, customer data, audience management, segmentation, CRM platforms, marketing technology ecosystems, and digital marketing measurement.
• Demonstrated experience developing business requirements, prioritizing initiatives, and partnering with technology teams to deliver data, platform, and process enhancements.
• Strong analytical and problem-solving skills, with experience identifying data quality issues, conducting root-cause analysis, and implementing scalable solutions and operational controls.
• Excellent communication and presentation skills, with the ability to translate complex business and technical concepts into actionable recommendations for stakeholders and senior leadership.
• Experience leveraging data and insights to drive business decisions, improve operational efficiency, strengthen compliance, and enhance the effectiveness of marketing programs.
• Preferred: Indicate “nice to haves” regarding education, skills, and experience.
• Bachelor's degree in marketing, business administration, or a related field. Master's degree is a plus.
• 5+ years of experience in campaign management, marketing operations, or a similar role.
• Experience working within Agile delivery models, including backlog prioritization, user story development, and partnership with engineering teams.
• Familiarity with AI-enabled marketing, analytics, or operational solutions and the application of emerging technologies to improve business outcomes.
• Experience operating in a highly regulated industry with strong governance, privacy, compliance, and risk management requirements
• The Americans with Disabilities Act
• The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
• Feeling your best helps you do your best:
• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities
• Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
• Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
• Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.