Associate, Recovery

What you have

• Minimum: Indicate minimum education, skills and experience required.
• Basic knowledge of financial analysis, credit evaluation, and loan recovery techniques.
• Familiarity with relevant laws, regulations, and industry practices related to loan recovery and debt collection is desirable.
• Strong attention to detail, with the ability to review and interpret financial statements and borrower documentation accurately.
• Excellent communication skills, both written and verbal, with the ability to interact professionally and effectively with borrowers and internal stakeholders.
• Proficiency in using financial software, databases, and Microsoft Office suite.
• Preferred: Indicate “nice to haves” regarding education, skills, and experience.
• Bachelor's degree in finance, accounting, business administration, or a related field. Relevant experience in loan recovery or collections may be considered in lieu of a degree.
• 1-2 years of experience in loan recovery, collections, credit risk management, or a related field
• The Americans with Disabilities Act
• The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

Responsibilities

• Assist in analyzing delinquent loan accounts, reviewing borrower financial information, and identifying potential risks and recovery opportunities.
• Support the collection process for delinquent accounts, including contacting borrowers, sending reminders, and tracking payment commitments.
• Maintain accurate documentation of all loan recovery activities, including communication logs, payment schedules, and any other relevant information.
• Assist in preparing regular reports on loan recovery activities, including updates on progress, challenges faced, and key performance indicators.
• Monitor repayment schedules and follow up with borrowers on missed payments, coordinating with senior team members or management for further escalation if required.
• Identify process improvement opportunities and propose solutions to streamline loan recovery efforts, enhance efficiency, and minimize losses.
• The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
• Minimum: Indicate minimum education, skills and experience required.
• Basic knowledge of financial analysis, credit evaluation, and loan recovery techniques.
• Familiarity with relevant laws, regulations, and industry practices related to loan recovery and debt collection is desirable.
• Strong attention to detail, with the ability to review and interpret financial statements and borrower documentation accurately.
• Excellent communication skills, both written and verbal, with the ability to interact professionally and effectively with borrowers and internal stakeholders.
• Proficiency in using financial software, databases, and Microsoft Office suite.
• Preferred: Indicate “nice to haves” regarding education, skills, and experience.
• Bachelor's degree in finance, accounting, business administration, or a related field. Relevant experience in loan recovery or collections may be considered in lieu of a degree.
• 1-2 years of experience in loan recovery, collections, credit risk management, or a related field
• The Americans with Disabilities Act
• The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
• Feeling your best helps you do your best:
• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities
• Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
• Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
• Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.