Senior Manager, Account Management MEA

Job Description

Responsibilities

• In this role, you will manage a diverse portfolio of Hilton franchisee and non-Hilton hotels across selected markets in Middle East & Africa.
• Your primary focus will be on delivering high-impact account management, ensuring strong relationships, operational excellence, and measurable value for hotel partners.
• You will also support in-country business development by identifying and converting new opportunities, implementing negotiated contracts, and driving adoption of Hilton Supply Management’s procurement solutions.
• Key responsibilities include overseeing eProcurement onboarding, managing supplier engagement and HSM program adoption and analysing account performance.
• Drawing on your hospitality procurement expertise, you will act as a trusted advisor to hotel stakeholders, helping to optimize procurement strategies and enhance profitability.
• You will ensure the HSM program is delivered with integrity and consistency.
• As a Senior Manager, Account Management - Customer Engagement, you will demonstrate success through:
• Account Management & Customer Focus – By building strong, trust-based relationships with hotel partners, stakeholders, and procurement managers, and delivering consistent value aligned with HSM’s goals.
• Growth Mindset & Initiative – By combining strategic thinking with hands-on execution across markets, driving expansion with a proactive and entrepreneurial approach.
• Resilience & Confidence – By navigating challenges with a positive mindset and confidence in our solutions, while maintaining humility and professionalism.
• Project & Performance Management – By leading initiatives with a focus on ROI, streamlining processes, and accelerating customer onboarding and ramp-up through effective cross-functional collaboration.
• Analytical Thinking & Systems Expertise – By leveraging data and insights to develop solutions and applying best-in-class system knowledge to ensure efficient deployment across the region.
• Leadership & Talent Development – By fostering a high-performance culture, supporting team growth, and creating an environment that attracts and retains top talent.
• Procurement & Hospitality Expertise – By applying deep understanding of hospitality procurement to consult with partners and enhance both operational efficiency and commercial outcomes.

Qualifications

• Bachelor’s degree in Business, Hospitality, or a related field, or equivalent professional experience.
• Proven experience in sales and account management within a corporate B2B environment, with a strong affiliation to hospitality and procurement.
• Solid background in procurement and supplier management, with a clear understanding of hospitality market dynamics and competitive trends.
• Demonstrated success in developing and executing strategic business plans, identifying and converting new business opportunities, and consistently meeting or exceeding revenue and sales targets.
• Excellent communication, negotiation, and relationship ‑ building skills, with the ability to understand client needs and deliver effective, customer ‑ focused solutions.
• Strong analytical and financial acumen, including market research, attention to detail, and the ability to make data ‑ driven recommendations that improve operational efficiency and reduce costs.
• Highly organised with strong time ‑ management and prioritisation skills, able to perform effectively under pressure in a fast ‑ paced environment.
• Collaborative mindset with a strong commitment to service excellence and customer satisfaction.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Microsoft Teams) and comfortable adopting new systems; prior experience with Coupa/Smart Spend, Salesforce, BirchStreet, or similar platforms is an advantage.
• Fluent in English (spoken and written); French and/or Arabic language skills are a plus.
• Willingness to travel across the region to support business needs, meetings, and training.

Join An Award-Winning Workplace Culture

Benefits

• At Hilton, the hospitality we’re known for doesn’t end with our guests.
• We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments.
• When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters.
• We offer paid leave for eligible Team Members, including partners and adoptive parents
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first.
• Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones.
• In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.