In-Room Dining Manager at Waldorf Astoria Dubai International Financial Centre

Job Description

Responsibilities

• What will I be doing?
• As The In-Room Dining Manager, You Will Be Fully Accountable For The Operations Of Room Service And Minibar, Leading All Processes To Ensure a Seamless, Refined, And Anticipatory Guest Experience While Achieving The Highest Standards Of Operational Excellence.
• Specifically, You Will
• Lead and inspire the Room Service and Minibar teams, ensuring targets are met and exceeded while promoting individual development and a high-performance culture.
• Oversee daily operations to ensure smooth, efficient, and consistent delivery of service aligned with Waldorf Astoria brand standards and Forbes Travel Guide requirements.
• Drive the development and execution of innovative ideas to enhance the range, quality, and presentation of Food & Beverage offerings.
• Optimize revenue performance and manage costs, identifying areas for action and ensuring adherence to departmental budgets.
• Maintain a strong internal control environment and ensure compliance with all hotel, company, and statutory policies and procedures.
• Lead by example, demonstrating exemplary behavior and professionalism across all operational areas.
• Collaborate effectively with other departments to ensure coordinated and seamless service delivery.
• Train, mentor, and develop employees to ensure they have the skills, knowledge, and confidence to perform at the highest standards.
• Monitor guest satisfaction levels, proactively addressing feedback, and implementing continuous improvement initiatives.
• Plan and manage staffing schedules, ensuring adequate coverage across 24/7 operations while maintaining fair team rotation.
• Ensure all operational and safety standards are met, including health & safety, hygiene, COSHH, manual handling, and risk assessments.
• Maximize all upselling opportunities and maintain strong relationships with suppliers to meet business needs.
• Lead departmental administration, including documentation, performance appraisals, and reporting as required.
• Champion a culture of learning, engagement, and recognition, ensuring that all team members feel valued and motivated.

Qualifications

Skills

• An In-Room Dining Manager serving for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Management experience in In Room Dining within a luxury hotel
• Strong leadership capabilities supported by excellent interpersonal and communication skills
• Strong commercial acumen with a track record of achieving financial and performance targets
• Impeccable grooming and professional presentation
• Flexible and adaptable in a fast-paced environment
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Solid knowledge of luxury and Forbes Five-Star service standards
• Passion for delivering exceptional level of guest service
• Degree or diploma in Hotel Management or related field
• What will it be like to work for Waldorf Astoria Hotels & Resorts?
• Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience.
• If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

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