Guest Service Agent | Hilton Salwa

Exceptional Hospitality Starts With You

Guest Service Agent

Responsibilities

• Here's what you'll do during a typical day:
• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support and assist guest inquiry : Assist guests with inquiries, complaints, and special requests promptly and efficiently. Resolve guest issues efficiently or escalate them to the appropriate department when necessary. Record guest feedback, incidents, and complaints accurately. Coordinate with Operations, Lifeguards, Security, Housekeeping, and F&B teams to ensure seamless service.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, Provide accurate information about waterpark attractions, safety rules, and F&B offerings. and Monitor guest flow and provide directions within the waterpark.
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue. Monitor guest satisfaction and proactively identify opportunities to improve the guest experience. Ensure compliance with food safety, hygiene, and sanitation standards.
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications. Ensure a positive, memorable experience for all guests. Support crowd management during peak periods and special events.

Qualifications

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now

Join An Award-Winning Workplace Culture

Benefits

• At Hilton, the hospitality we’re known for doesn’t end with our guests.
• We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments.
• When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters.
• We offer paid leave for eligible Team Members, including partners and adoptive parents
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first.
• Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones.
• In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.