Senior Lead - Systems and Projects

Job Title- Senior Lead - Systems and Projects

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers.

The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs.

Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches.

We also operate Liv, the lifestyle digital bank by Emirates NBD.

With close to half a million users, it continues to be the fastest-growing digital bank in the region.

The Retail Credit Operations (RCS) unit manages the entire process for specific retail products offered by EmiratesNBD / Emirates Islamic Bank.

Products Handled: Personal Finance, Auto Finance, Home Finance Operations, and Credit Cards.

Core Activities: Dedupe (duplicate checks), Underwriting, Tele- and Field verification, Vehicle LPO issuance (Local Purchase Order), Disbursal (fund release), Property Registration, and After Sales transactions.

Function: The unit acts as a central hub for receiving and processing all Retail Finance and Card applications sourced from various channels, including Branches, Sales, Elite Team, Priority Banking, and Call centers.

While the Operations team is responsible for the delivery of services, there are required enablers for RCS, which calls to build a functional strategy based on the Group agenda, managing and leading tech-ops projects, driving customer experience through collaborating with multiple teams, consulting the organization using best practices and evolving technology components, and instilling a culture of excellence in delivering the business outcomes by the units.

This role sits at the intersection of Business Operations and Technology, a strategic, high-level role responsible for managing the end-to-end lifecycle of technology-driven initiatives aimed at enhancing operational efficiency, reducing risks, and improving customer experience. ensuring that system upgrades, new product launches, or digital transformations align with business goals and regulatory requirements.

The individual in this role will ensure the effective operation of all systems related to credit processing, including loan origination systems, decision management systems, credit scoring models, and risk assessment tools.

This position has a direct impact on customer experience, risk outcomes, regulatory compliance, and operational resilience across the entire organization.

We’re one of the region’s most recognisable brands.

We’re banking innovation leaders.

We’re growing across both the UAE and our global offices.

We offer a huge range of professional development opportunities to accelerate your career.

It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.

Meet the leading banking group in the region

Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.