Senior Key Account Manager (Smart Utility Metering ) - Bilingual
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Key skills for this role
About the Role
Senior Key Account Manager Experience : 9-12 years **Key Responsibilities** * Manage and maintain relationships with key bulk electrical accounts to ensure service continuity and customer satisfaction * Provide technical support and engineering solutions for load management, metering, and distribution systems * Coordinate installation, operation, and maintenance of bulk electrical connections and metering systems * Troubleshoot and resolve electrical and operat
Key Skills for This Role
Full Job Posting
Experience
9-12 years
Key Responsibilities
- Manage and maintain relationships with key bulk electrical accounts to ensure service continuity and customer satisfaction
- Provide technical support and engineering solutions for load management, metering, and distribution systems
- Coordinate installation, operation, and maintenance of bulk electrical connections and metering systems
- Troubleshoot and resolve electrical and operational issues impacting key customers
- Ensure timely and high-quality delivery of services in line with SLAs
- Collaborate with internal teams (electrical, metering, operations) to resolve customer requirements
- Review service requests, complaints, and technical submissions related to key accounts
- Prepare technical reports and performance updates for management
- Ensure compliance with ISO standards, risk management, and HSE regulations
- Maintain accurate documentation and records for all key account activities
🎓 What We’re Looking For
- Bachelor’s degree in Electrical Engineering or related discipline
- Minimum 12 years of experience in electrical engineering or utility bulk supply operations
- Strong understanding of electrical distribution systems and Smart Utility Metering concepts
- Proven experience in key account management and customer relationship handling
- Strong knowledge of electrical safety standards and utility best practices
- Excellent communication, coordination, and problem-solving skills
- Strong English communication skills (Arabic is a plus)
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