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Senior Key Account Manager, Pet Food - US Based (Remote)

dsm-firmenich
Oregon, USA
Full-time
Senior · 5+ years experience
Remote
Discovered 5 days ago

Full Job Posting

Key Responsibilities

  • Customer Relationship Management \- Act as the primary point of contact for key pet food accounts. Build and maintain long-term, trusted partnerships with customer stakeholders in procurement, innovation, R&D, and marketing teams. Ensure high customer satisfaction, retention, and value-added services. Manage escalations and complex issues across regions.
  • Execution & Planning \- Create, implement and execute strategic account plans by leveraging company assets, expertise and effective sales strategies that are aligned with business objectives. Manage forecasting, supply coordination, and demand planning alignment. Ensure flawless execution at regional and local levels
  • Commercial & Revenue Growth - Execute corporate commercial strategies using strategic pricing tools, ensuring delivery of quarterly and annual budget and gross profit margin. Identify and execute growth opportunities by developing, managing and expanding business within the pet food segment by promoting a diverse portfolio of solutions in Premix (pet & human grade), vitamins/minerals, marine-based lipids, palatants & postbiotics. Track and forecast account performance and KPIs. Proactively manage and close CRM project pipeline.
  • Cross-Functional Coordination \- Lead internal alignment across Sales, Marketing, R&D, Supply Chain, CX and Quality. Ensure delivery of customer commitments (innovation, supply reliability, timelines).
  • Category & Market Expertise (Pet Food) \- Provide category insights (ingredients, nutrition trends, pet health), concept presentations, and documentation to support their innovation goals. Support customers with innovation (e.g., functional ingredients, sustainability). Monitor competitor activity across global pet food markets. Translate market trends into actionable business opportunities.
  • We Bring:
  • Recognition and celebration of your efforts and accomplishments.
  • Opportunities for growth and advancement for those who embrace innovation and take initiative.
  • Collaboration with experts in health, nutrition, and beauty to drive progress.
  • Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
  • Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
  • Supportive environment where individuals are empowered to progress and contribute to meaningful change.
  • You Bring:
  • Bachelor’s degree in business or technical background strongly preferred.
  • 5+ years in key account management / sales (pet food or ingredients industry only).
  • Experience managing key strategic accounts with ability to develop new business as well as growing existing accounts. Strong experience presenting technical products to customers and comfort with persuasive, public speaking.
  • Proven track record in negotiation and commercial growth delivery
  • Strong analytical, financial, and strategic thinking skills.
  • Ability to influence senior stakeholders and cross-functional teams
  • Willingness and ability to travel approximately 30–40% for trade, customer & company meetings.
  • Significant experience using Teams, Outlook, SAP, Excel and Microsoft Dynamics CRM as well as pipeline management.
  • Proven ability to thrive in a team-oriented, collaborative environment, learn on the fly and work in a fast-paced environment.
  • This position is a US Home-based role. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education and training. This position is also eligible for bonuses and benefits, which are not included in the pay scale provided.
  • In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage,paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.

Preferred Qualifications

  • Bachelor’s degree in business or technical background strongly preferred.

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