Senior IT Specialist

Position Overview

Automation & AI Solutions

• Design, develop, and implement IT automation workflows to streamline operational processes.
• Deploy and manage AI-driven tools and solutions to improve efficiency, monitoring, reporting, and decision-making.
• Identify opportunities for automation across infrastructure, support, cybersecurity, and business operations.
• Integrate AI technologies into existing systems while ensuring security, compliance, and scalability.
• Develop scripts, bots, and automation frameworks using relevant programming and scripting languages.

Infrastructure & Systems Management

• Maintain and support servers, networks, cloud platforms, and enterprise applications.
• Monitor system performance, availability, and security across all IT environments.
• Troubleshoot complex technical issues and provide timely resolutions.
• Manage backups, patching, upgrades, and disaster recovery systems.

Business Continuity & Disaster Recovery

• Develop, maintain, and regularly test business continuity and disaster recovery plans.
• Ensure high availability of critical systems and minimize downtime during incidents.
• Conduct risk assessments and implement mitigation strategies for operational resilience.
• Coordinate incident response and recovery procedures during outages or cybersecurity events.
• Maintain documentation related to continuity planning, recovery procedures, and system dependencies.

Cybersecurity & Compliance

• Support cybersecurity initiatives including monitoring, access control, vulnerability management, and threat response.
• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Collaborate with stakeholders to improve IT governance and operational resilience.

Collaboration & Support

• Work closely with cross-functional teams to align technology solutions with business goals.
• Provide technical guidance and training to internal users and IT staff.
• Assist in evaluating and implementing emerging technologies and AI platforms.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in IT infrastructure, systems administration, or enterprise IT support.
• Strong experience with automation tools, scripting, and workflow optimization.
• Hands-on experience with AI technologies, machine learning tools, or intelligent automation platforms.
• Proven experience in business continuity planning and disaster recovery management.
• Strong understanding of cloud environments, networking, virtualization, and cybersecurity principles.
• Experience with backup solutions, monitoring tools, and incident management processes.
• Excellent analytical, troubleshooting, and communication skills.

Preferred Skills

• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of PowerShell, Python, Bash, or similar scripting languages.
• Familiarity with ITSM frameworks such as ITIL.
• Experience with RPA platforms and AI-based operational tools.
• Certifications such as:
• CISSP
• CompTIA Security+
• Microsoft Certified

• AWS Certified Solutions Architect

• CBCP or other business continuity certifications

Key Competencies

• Strategic problem-solving
• Critical thinking
• Operational resilience
• Adaptability and innovation
• Strong communication and collaboration
• Attention to detail
• Incident management and decision-making under pressure

What Success Looks Like

• Reduced manual processes through automation initiatives
• Improved system uptime and operational reliability
• Effective disaster recovery readiness and testing
• Faster incident response and recovery times
• Secure, scalable, and resilient IT operations