Senior IT Infrastructure Manager

About This Role

We are a fashion retail group that started as a denim specialist in 1988 and has grown into a leading regional fast-fashion retailer with over 600 stores , a strong online presence, over 7,000 employees and close to 1 billion USD revenue . We bring style and value to millions offering clothing, footwear, and accessories for women, men, and children and starting new product lines – home and beauty. We believe fashion should be inspiring, accessible, and constantly evolving.

Now entering a bold new phase of international growt h from our global headquarters in Dubai, UAE, we’re looking to elevate our executive management and creative product development with world-class talent

.

Our vision is to merge decades of retail expertise with cutting-edge technology — buildin g advanced omnichannel systems, driving operational excellence, and leveraging AI-powered innovati on to redefine the fast-fashion landscap

e.

We move fast, adapt boldly, and care deeply about making everyday fashion beautiful and attainable for millio

ns.

We are seeking a versatile and technically so und IT Infrastructure Specia list to manage and optimize our technology foundation. This role is critical in ensuring the 24/7 availability of our core systems—from the data center and cloud environment to the Wi-Fi and network connectivity in the corporate office and retail stores, eCommerce and Marketpl

ace.

The ideal candidate will have a "hands-on" approach, ensuring that our corporate offices, warehouses, and retail stores across the UAE operate on a secure, scalable, and high-performing infrastruc

**ture.

Key Responsibi**

litiesServer & Cloud Administr

• ation:Hybrid Infrastru cture: Manage and maintain on-premise servers and cloud instances (Azure, AWS, or Google C
• loud).Virtualiz ation: Administer VMware or Hyper-V environments, ensuring optimal resource allocation and backup h
• ealth.M365 Manag ement: Act as the lead administrator for Microsoft 365, including Exchange Online, SharePoint, and

**Teams.

Network & Connec**

• tivity:Retail Connec tivity: Design and troubleshoot robust network solutions for retail stores, ensuring seamless SD-WAN, VPN, and Wi-Fi connectivity for POS and customer-facin
• g apps.Se curity: Manage firewalls (Fortinet, Cisco Meraki, Juniper or Palo Alto), endpoint protection (EDR), and ensure network-level security across all loc
• ations.Infrastructure Moni toring: Implement and monitor system health using tools like PRTG, SolarWinds, or

**Nagios.

Project Support & Store R**

• ollouts:Disaster R ecovery: Maintain and regularly test the IT Disaster Recovery (DR) plan to ensure business con
• tinuity.Vendor Man agement: Coordinate with local hardware vendors and service providers in the UAE to ensure SLAs
• are met.Store O penings: Lead the IT infrastructure setup for new store openings, coordinating with mall management and local ISPs for cabling, rack installation, and internet provi
• sioning.Systems Infrast ructure: Lead the IT infrastructure setup for newly build-up systems to be i

**n place.

Requirements & Quali**

ficationsEx

• perience:7 –13 years of experience in IT Infrastructure or Systems Admini
• stration.Prior exper ience in Retail, Fashion, or Consumer p roducts, is preferred (not ma

**ndatory).

Technic**

• al Skills:Operatin g Systems: Advanced proficiency in Windows Server (2016/2019/2022) and Linux env
• ironments.N etworking: Solid understanding of VLANs, Routing, Switching, and Wireless LAN in a multi-site retail en
• vironment.Certi fications: MCSE, CCNA, or Azure/AWS certifications are highly
• desirable .Hardware: Experience with server hardware (HP/Dell), storage (NAS/SAN), and structure

**d cabling.

S**

• oft Skills:Probl em Solving: Ability to perform root-cause analysis for complex infrastructu
• re outag es.Urgency: Understanding the critical nature of retail "Prime Time" and responding to outages with high speed and

**precision.

UAE Specific R**

• equirements:Regional Logistic s Knowledge: Understanding of UAE/GCC customs requirements and free zone (e.g., JAFZA) logistics workflow
• s is a pl us.Language: Professional fluenc y in English

(Mandatory).