Senior IT Service & Asset Management System Engineer

Job Summary

Responsibilities

• :
• Lead the end-to-end implementation of ITSM and ITAM solutions, from requirements gathering and solution design to deployment and post-implementation support.
• Architect scalable and resilient ITSM and ITAM architectures that meet the evolving needs of our enterprise clients.
• Customize and configure Ivanti Service Manager to align with industry best practices and client-specific requirements.
• Integrate ITSM and ITAM solutions with existing IT infrastructure, ensuring seamless interoperability and data integrity.
• Define and enforce ITIL-based processes for incident, change, asset, service catalog management, etc.
• Develop and implement strategies for continuous improvement in ITSM and ITAM practices, leveraging automation and analytics to optimize workflows and enhance service delivery.
• Provide technical leadership and guidance to junior engineers, fostering a culture of knowledge sharing and professional growth.
• Collaborate with cross-functional teams to address complex IT challenges and drive strategic initiatives.
• Stay abreast of emerging technologies and industry trends in ITSM, ITAM, and related domains and evaluate their potential impact on our solutions and services.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in ITSM and ITAM solution design, implementation, and support.
• Proven expertise in Ivanti Service Manager, with a deep understanding of its capabilities and configurations.
• A strong understanding of ITIL principles and best practices, with ITIL Foundation v4 certification necessary.
• Demonstrated experience architecting and deploying ITSM and ITAM solutions within large enterprise environments.
• Proficiency in system integration, data migration, and process automation.
• Excellent analytical and problem-solving skills, with a track record of resolving complex technical issues.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Leadership experience, including mentoring and coaching junior team members.
• Commitment to continuous learning and professional development.

• ITIL Process Standardization

• Workflow Optimization
• Solution Architecture
• Solution Design
• Presentation Skills
• Communication Skills
• Interpersonal Skills
• Problem-Solving Skills
• Time Management
• Join our team and play a key role in shaping the future of IT Service Management and IT Asset Management.
• Apply now to join our dynamic and forward-thinking organization!