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Senior IT Operations Engineer

Digital.ai
Chennai, IND
Full-time
Mid
Onsite
Discovered 1 weeks ago
awsazurelinuxpowershell

Full Job Posting

RESPONSIBILITIES

  • Monitor and maintain the health, performance, and availability of production systems and services
  • Troubleshoot and help resolve technical issues related to infrastructure, networks, and applications
  • Support office/IT equipment management, including purchasing, installations, and software updates
  • Assist in maintaining performance standards (SLAs) and metrics reporting to support data-driven decisions
  • Own day-to-day support for macOS, Windows, and mobile endpoints, from triage through resolution
  • Administer Office 365 and Azure, including Exchange Online, Teams, OneDrive, SharePoint, Entra ID (Azure AD) identities, licensing, and account lifecycle
  • Build, deploy, and maintain device policies and app packages in Microsoft Intune
  • Manage Apple devices through Iru, covering enrollment, configuration profiles, patching, and compliance
  • Run device procurement for both global and local purchases, including vendor coordination, specifications, staging, and asset tracking
  • Provide support to colleagues across regions and time zones, with clear communication and follow-through
  • Work in night shift coverage for global support, independently resolving issues that arise from U.S. based employees during their standard working hours
  • Troubleshoot basic networking issues such as DNS, DHCP, VPN, Wi-Fi, and Firewall
  • Support Linux systems, Windows systems and Windows Server components at a basic level, including user, group, and service administration
  • Document procedures, keep the knowledge base current, and help improve the onboarding and offboarding process

REQUIRED QUALIFICATIONS

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
  • AT A GLANCE
  • Microsoft 365, Office 365, Azure, Intune, Iru, macOS, Windows, Linux, Windows Server, Networking, Global procurement, Asset management

PREFERRED QUALIFICATIONS

  • Relevant certifications such as ITIL Foundation, CCNA, AWS, or MCSE
  • Basic Linux administration skills
  • Experience with global or multi-region device procurement
  • Experience supporting a distributed workforce across several countries
  • Scripting for automation, such as PowerShell or shell
  • Experience in a remote IT environment and supporting distributed team members in the U.S.
  • SKILLS AT A GLANCE
  • Microsoft 365, Office 365, Azure, Intune, Iru, macOS, Windows, Linux, Windows Server, Networking, Global procurement, Asset management

SKILLS

  • AT A GLANCE
  • Microsoft 365, Office 365, Azure, Intune, Iru, macOS, Windows, Linux, Windows Server, Networking, Global procurement, Asset management

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