Project Manager & Resource Coordinator
Role Overview
The Project Manager - Professional Services & Resource Management role at Digital.ai is responsible for planning and implementing multiple, consecutive high-touch customer engagements for large enterprise organizations while coordinating resource capacity and assignments across the Professional Services portfolio.
You will collaborate with Digital.ai consultants and partner organizations to provide customers with a comprehensive, outstanding services experience inclusive of consulting, technical implementation, and educational services.
Additionally, you will partner with internal partners (Sales Engineers, Customer Success Managers, Account Executives and Product Support) to help customers realize business goals and ensure the right resources are aligned to customer and business priorities.
Key Skills for This Role
Full Job Posting
Responsibilities
- Oversee and coordinate the implementation of Digital.ai Products and Solutions in customer environments. This typically involves coordinating with various teams in Digital.ai, partners, and at customer organizations.
- Develop and maintain project plans, schedules, budgets, and resource allocation to deliver the agreed upon project scope, goals, and deliverables.
- Proactively identify and handle project risks and issues and implement contingency plans as needed.
- Accountable for ensuring the delivery of the customers’ business objectives and project deliverables. This includes understanding how the project’s technical implementation impacts the customer’s overarching strategic goals.
- Build strong relationships with project sponsors and team members and maintain these relationships through executing project governance practices including regular status updates.
- Ensure that all projects adhere to established best practices and are delivered on time, within scope, and within budget.
- Establish and maintain relationships with key tactical leaders and business implementation leads.
- Contributes to providing direction and guidance for process improvements and internal policies.
- Represent the organization to external customers/clients.
- Coordinate resource assignments across customer engagements, balancing project demand with consultant skills, availability, location, and delivery priorities.
- Maintain visibility into resource capacity, utilization, and upcoming demand; identify staffing gaps, over-allocation, and scheduling conflicts and partner with Services leadership to resolve them.
- Manage staffing requests and assignment changes, including planned start and end dates, and ensure resource and project information is accurate and current in services management systems.
- Partner with Project Managers, Practice Leads, and Services leadership to support resource forecasting and optimize deployment of internal and partner resources.
- Ability to work a schedule that includes daily overlap with US Eastern Time, with availability required from at least 8:00–9:00 AM ET each business day.
What you Bring
- 5+ years of experience in the following: project management, resource coordination, professional services operations, and supporting software implementation projects.
- Solid understanding of PM principles, such as those promoted by the Project Management Institute, including demonstrated experience with a standard PM Tool Kit such as scheduling, budget control, and risk management.
- Experience with resource planning, scheduling, capacity management, and utilization tracking across multiple concurrent engagements. Experience with Kantata is a plus.
- Strong organizational and analytical skills with the ability to balance competing priorities and make practical staffing recommendations.
- Bachelor’s degree or higher in an engineering, science, or business subject area.
- Exemplary verbal/written communication skills required.
- PMP certification preferred.
- Resilience to dynamic, changing environment where priorities change rapidly and willingness to respond quickly to customers and leadership needs.
- Proactive personality ready to step in and find solutions to project issues and escalations.
Preferred Qualifications
- Experience with resource planning, scheduling, capacity management, and utilization tracking across multiple concurrent engagements. Experience with Kantata is a plus.
- PMP certification preferred.
About Digital.ai
AI-powered platform for software delivery and application security.
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