Senior IT Officer

About This Role

1. IT Infrastructure and Network Management:

• Oversee the installation, configuration, and maintenance of IT infrastructure, including servers, networks, storage systems, and enterprise software.
• Manage and optimize network setups, including LAN, WAN, VLANs, VPN connections, and firewalls, ensuring robust connectivity and performance.
• Lead the diagnosis and resolution of complex network and infrastructure issues in real-time environments.
• Implement redundancy measures and system optimizations to ensure maximum uptime and availability.

2. IT Support and End-User Assistance:

• Provide senior-level technical support to employees across organizational departments, troubleshooting and resolving all escalated hardware, software, and application issues.
• Act as an escalation point for IT Officers for complex issues while ensuring timely solutions.
• Customize IT solutions to meet departmental needs and provide expert assistance in integrating new technologies.
• Deliver user training and guidance to optimize the use of IT resources and applications.

3. System Monitoring and Cybersecurity Management:

• Continuously monitor IT infrastructure for performance, availability, and security using advanced monitoring tools.
• Manage the deployment and configuration of security tools such as intrusion detection/prevention systems (IDS/IPS), endpoint security, and vulnerability scanners.
• Design and implement cybersecurity protocols aligned with industry best practices and regulatory standards, including data security, encryption, firewalls, and user-access policies.
• Act as the first responder for security breaches or potential threats, taking proactive measures to mitigate risks.
• Perform security audits and ensure compliance with data protection laws and IT governance frameworks.

4. Software and Hardware Maintenance:

• Supervise the procurement, installation, configuration, and routine maintenance of enterprise-grade software and hardware assets.
• Ensure licensing compliance for proprietary and open-source software, keeping applications updated and secure.
• Lead hardware lifecycle initiatives, coordinating asset upgrades, replacements, or repairs when necessary.

5. Site Support and Management:

• Provide on-site IT support at operational facilities and remote locations to troubleshoot and resolve connectivity, system, and hardware issues.
• Deploy optimized IT solutions tailored for site-specific needs to enable seamless operations.
• Regularly audit and maintain IT setups at remote sites to align them with organizational standards.

6. Backup and Disaster Recovery Strategies:

• Develop and manage robust data backup and disaster recovery systems to safeguard data and ensure operational continuity.
• Conduct regular simulations and failover tests to verify recovery plans.

7. Project Leadership and Strategic IT Support:

• Collaborate with management to implement IT infrastructure projects, ensuring timelines, budgets, and objectives are strictly adhered to.
• Lead the deployment of cloud-based and on-premises solutions, hybrid architectures, and advanced security systems.
• Provide insights and technical guidance on IT strategy to align with the organization’s long-term goals.

8. Documentation and Reporting:

• Maintain detailed technical documentation, including network diagrams, system configurations, change logs, and resolution workflows.
• Deliver performance reports to stakeholders and propose strategies for improving IT policies, operations, and utilization.

Qualification:

• Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related technical field.
• Certifications:
• Cisco Certified Network Professional (CCNP), CompTIA Security+, Microsoft Certified: Azure Systems Administrator, or equivalent.
• Preferred: Certified Information Systems Security Professional (CISSP), ITIL Certification, or AWS/Azure Cloud Architect certifications.

Experience and Competencies:

Experience

• 5+ years of experience in IT infrastructure management, technical support, or related roles.
• Experience working in an asset management environment is preferred.

Competencies

IT Systems Management:

• Proficiency in managing Windows/Linux servers, network infrastructure, and enterprise software applications.

Cybersecurity Knowledge:

• Strong understanding of cybersecurity protocols, including firewalls, antivirus, and data protection measures.

Problem-Solving:

• Excellent troubleshooting skills with the ability to quickly diagnose and resolve complex IT issues.

Communication:

• Strong interpersonal and communication skills, able to explain technical information to non-technical users.

Teamwork:

• Ability to work collaboratively with cross-functional teams and external vendors.

Adaptability:

• Capable of working in a fast-paced environment, managing multiple priorities, and adapting to new technologies and challenges.