Senior IT Manager

Overview

Microsoft 365 Administration & Support

• Oversee and manage the Microsoft 365 (M365) environment, including Exchange Online, SharePoint, OneDrive, Teams and Teams Telephony
• Administer Azure Active Directory (Azure AD), including user provisioning, security policies, and access controls.
• Monitor and maintain Microsoft Defender, Intune, and security policies to ensure compliance and protection.
• Provide end-user support for M365 applications, including troubleshooting, user training, and issue resolution.

Network & Infrastructure Management

• Maintain and troubleshoot on-premises Active Directory (AD), including GPOs, user accounts, and authentication policies.
• Manage File Servers, including permissions, backups, and storage optimization.
• Ensure network stability, performance, and security across LAN, Wi-Fi, and VPN connectivity.
• Collaborate with third-party vendors and ISPs for network maintenance and improvements.

IT Support & Service Management

• ct as the escalation point for IT support issues, providing Level 2/3 troubleshooting.
• Oversee and optimize IT service desk processes, ensuring timely resolution of tickets and end-user satisfaction.
• Document IT processes, solutions, and troubleshooting guides for both internal use and end-user reference.
• Conduct regular system health checks, patch management, and hardware/software upgrades.

Security & Compliance

• Implement and manage security best practices, including MFA, conditional access, and data loss prevention (DLP).
• Monitor and respond to security alerts related to M365, network, and server infrastructure.
• Ensure compliance with industry standards and internal IT policies.

IT Management & Project Involvement

• Assist in IT strategy and planning, providing recommendations for technology improvements.
• Lead and execute small-to-medium IT projects, including migrations, upgrades, and deployments.
• Provide guidance and mentorship to junior IT staff
• Manage IT procurement, working with vendors to ensure cost-effective purchasing of IT equipment and services.

Grandstream PBX Telephony Management

• Manage and maintain Grandstream PBX, ensuring seamless business communications.
• Troubleshoot telephony issues and work with vendors on upgrades and maintenance.

Experience

Professionalism

Skills

Experience

Interpersonal Skills

Documentation

Display Integrity and Ethical Behaviour

Embrace Change

Pursue Learning

Administration

Administration

Networking

Experience

Troubleshooting

Regulatory Knowledge

Risk Management

Qualifications and Experience

• Minimum 3 years in IT management, technical support, and infrastructure administration
• Minimum bachelor’s degree in IT, Computer Science, or a related field
• Hands-on experience with Office 365 (email, SharePoint, OneDrive) administration
• Knowledge of Grandstream PBX and VoIP systems
• Experience managing Windows servers and IT security solutions
• Experience in managing Mac & Microsoft applications

• Additional Professional/Industry Qualification

• Strong understanding of networking, firewall management, and VPN configurations
• File server to SharePoint migration experience
• M365 tenant to tenant migration experience
• Our employees are talented people, distinguished by excellence.
• You will be able to demonstrate a willingness to embrace the Company values of:

Creativity

Commitment

Collaboration

Terms

• Competitive salary
• Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
• 25 days Annual Leave + public holidays
• Buy and sell holidays up to 5 days
• Office Christmas close (3-days)
• A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance
• Hybrid working
• Further education and training support
• Discretionary performance related bonus

• Confidential Employee Assistance Programme

• 2 days per year for voluntary work
• And lots of flexible benefits to choose from!
• The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation.
• We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members.
• We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
• These tools assist our recruitment team but do not replace human judgment.
• Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please contact us.