Marketplace Key Account Manager

About Gloria Jeans

The Marketplace Key Account Manager

1. Marketplace Partnership Development

• Identify, evaluate, and onboard new marketplace partners across the GCC (e.g. Noon, Amazon.ae, Namshi, and emerging platforms)
• Lead end-to-end commercial negotiations: commission structures, traffic placements, exclusivity windows, co-marketing budgets, and service-level agreements
• Define the go-to-market strategy for each platform, including positioning, pricing logic, and launch sequencing
• Build strong, long-term relationships with marketplace key contacts — category managers, business development leads, and operational teams

2. Assortment & Merchandising

• Define and curate the product assortment for each marketplace, in alignment with the broader merchandising and inventory strategy
• Adapt the range by platform based on audience profile, platform category dynamics, and competitive benchmarking
• Ensure product listings are optimised — titles, descriptions, imagery, sizing guides, and attribute completeness
• Monitor sell-through and stock performance by SKU, feeding insights back into the assortment planning cycle
• Coordinate with the internal Merchandising team on stock allocation, replenishment, and clearance priorities per marketplace

3. Promotional Calendar & Commercial Planning

• Own the promotional calendar for each marketplace partner, aligned with the Gloria Jeans master promotional calendar
• Plan and execute platform-specific campaigns: seasonal events, platform mega-sales (White Friday, Eid, Back to School, Singles Day), and brand moments
• Negotiate and secure premium placement, banner visibility, and editorial features during key trading windows
• Set promotional mechanics per platform (discount depth, bundle offers, exclusive drops) in coordination with the VP E-commerce and the pricing governance framework
• Track promotional ROI and feeding results into future calendar planning

4. Performance Management & Reporting

• Own the marketplace P&L: revenue (GMV and NSV), gross margin, commission costs, returns, and contribution profitability
• Set and track KPIs per platform: GMV, conversion rate, AOV, sell-through, traffic share, and return rate
• Deliver weekly and monthly trading reports to the VP E-commerce, highlighting performance vs. targets and action plans
• Analyse competitor presence on each platform and identify gap and growth opportunities

5. Operations & Content Coordination

• Coordinate with Logistics and Customer Service to ensure fulfilment SLAs, returns processing, and marketplace compliance requirements are met
• Work with the Creative and Brand teams to produce marketplace-ready content (imagery, A+ content, brand store pages)
• Ensure product data feeds and catalogue updates are delivered accurately and on time
• Manage operational escalations with marketplace partners and resolve issues affecting customer experience or trading performance

Experience

• **4–8 years of experience**
• in marketplace management, key account management, or e-commerce trading
• Hands-on experience working with
• GCC marketplaces
• (Noon, Amazon.ae, Namshi, or similar) strongly preferred
• Background in fashion, apparel, or lifestyle retail preferred
• Experience owning a commercial P&L or budget, with accountability for margin and contribution metrics
• Track record of negotiating and managing commercial partnerships with marketplace platforms

Skills & Competencies

• Strong commercial acumen
• Data-driven: comfortable with trading reports, Excel/BI tools, and platform analytics dashboards
• Excellent relationship management
• Organised and execution-focused
• Strong understanding of online merchandising, product content, and listing optimisation
• Fluent in English; Arabic is a plus