Senior Inside Account Manager

Provide day-to-day leadership, coaching, and mentorship to the Valve Shop Inside Account Management team

Foster a collaborative, customer-focused culture that reflects AWC's Winning Together philosophy

Assist with onboarding, training, and professional development of new Inside Account Managers

Conduct regular coaching sessions focused on customer engagement, technical knowledge, quoting accuracy, and sales effectiveness.

Monitor team workload and prioritize resources to meet customer commitments

Identify opportunities to improve team efficiency, communication, and overall performance

Partner with Management on employee development, succession planning, and performance management initiatives.

Develop, maintain, and grow strategic customer relationships

Serve as the escalation point for complex customer opportunities and service issues

Lead pricing strategies, quote reviews, and commercial negotiations for high-value opportunities

Review and approve complex quotations while ensuring margin objectives are achieved

Support Technical Account Managers in developing account strategies and customer growth plans

Analyze customer purchasing trends and identify opportunities for increased market share

Assist with forecasting, pipeline management, and sales planning

Oversee RFQ and Purchase Order processing to ensure accuracy and timely execution

Ensure quote follow-up activities are completed consistently across the team

Partner with Purchasing, Operations, and Project Management to expedite critical customer orders

Improve internal workflows that increase responsiveness, efficiency, and customer satisfaction

Develop and implement best practices for quoting, order management, and customer communications

Utilize sales metrics and reporting to monitor team performance and identify improvement opportunities

Work closely with Product Managers, Engineering, Project Management, Operations, and Supply Chain to deliver complete customer solutions

Support strategic initiatives that improve customer experience and operational efficiency

Assist leadership with continuous improvement initiatives and process standardization

Promote collaboration across all AWC business units

Bachelor's degree in Engineering, Business, Industrial Technology, or related technical discipline

5+ years of industrial automation, controls, instrumentation, or process technology sales experience

Previous leadership, supervisory, or team lead experience

Working knowledge of industrial automation products including:

Sensors

Pneumatics

Process Instrumentation

Control Valves

Actuators

Positioners

Safety Systems

Experience with manufacturing, OEM, process automation, or industrial end-user markets

Experience with CRM systems, ERP platforms, and sales analytics

Employee Stock Ownership Plan (ESOP)

401(K) Match

Competitive Pay

Medical, Dental and Vision Insurance Package

Employer Paid Life Insurance

Paid Time Off and Holiday Pay

Career Development Opportunities

As employee co-owners, we’re driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.

We partner strategically with many of the world’s most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners’ technologies, we’re equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.

We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.