Senior Implementation Consultant

About Nakisa

About the role

Implementation and solution design

• Lead end-to-end enterprise implementations from requirements gathering and solution design through configuration, testing, and go-live.
• Develop customized solutions aligned to Nakisa product capabilities and client objectives; support complex deal scoping, effort estimates, statements of work, templates, and pre-packaged solutions.
• Advise clients on product capabilities and facilitate technical discussions on integrations, configurations, customizations, and architecture.

Client and cross-functional work

• Translate technical features into business benefits and engage senior stakeholders in strategic technology decisions.
• Work with Product, Customer Success, and Sales to share client insights and influence product and roadmap decisions.
• Support configuration, troubleshooting, issue resolution, client training, workshops, and critical-phase client communication.

Leadership and knowledge sharing

• Mentor junior and intermediate consultants and contribute to knowledge bases, training materials, best practices, and team-wide standards.
• Lead internal training and initiatives and assist the support team with issue resolution and knowledge transfer.

What you bring

• Relevant bachelor's degree in Business, Computer Science, Engineering, or equivalent experience.
• At least five years of implementation consulting, technical consulting, or similar SaaS provider experience focused on complex enterprise solutions.
• Track record independently owning complex engagements from requirements through go-live; enterprise software, cloud technologies, API/ERP integrations, and system architecture proficiency.
• Strong communication, presentation, negotiation, interpersonal, problem-solving, and customer-first skills; ability to translate technical concepts into business value.
• Experience mentoring or informally leading junior colleagues and prior customer-facing experience, ideally in a fast-paced SaaS company.
• Fluency in English is required for global client and cross-functional communication.

Preferred experience

• Experience with Nakisa or similar enterprise software, finance, retail, or supply chain industries, or workforce planning, lease accounting, or IWMS solutions is advantageous.
• French and English proficiency is an asset for customer engagement in bilingual markets; English is required.
• Experience scoping implementation work, estimating effort, or contributing to pre-sale statements of work is advantageous.

Workplace

• The posting specifies hybrid work, with one to two days in the downtown Montréal office.

Benefits and perks

• Benefits include vacation, paid year-end and summer days, personal and volunteer days, sick leave, health, dental and life insurance, RRSP matching, and a home internet allowance.
• Perks include office gym access, discounted Bixi membership, social events, education assistance, and reimbursement of role-relevant professional dues.

Hiring process

• The hiring process includes an AI-assisted screen, recruiter conversation, hiring manager interview, and a panel or skills assessment depending on the role.
• The posting states that visa support and relocation are not available and that hiring decisions are made by people using job-related criteria.