Senior Executive - Tenant Relations (Palm Jumirah Mall)

About Dubai Holding Asset Management

About the Job

Senior Executive Tenant Relations

Dubai Holding Asset Management

Tenant Relations

• Develop strong, professional relationships with all retail tenants and coordinate all major requirements.
• Lead meetings and discussions with tenants to address issues, escalating as required.
• Ensure that all retail tenant complaints, issues, and operational challenges are addressed regularly.
• Ensure tenant compliance with Dubai Municipality, DHAM lease policies, housekeeping, safety, and security.
• Monitor tenant compliance to standards, lease guidelines, HSE/Fire safety.
• Conduct routine checks to ensure all tenant stores are trading, well-presented, maintained, and safe.
• Ensure maintenance and safety issues raised by tenants are escalated and resolved promptly.
• Inspect each unit based on the approved schedule, including Specialty Leasing units.
• Prepare special case reports for rent discount requests.
• Conduct tenant orientation and regular tenant meetings.
• Draft tenant letters, rent concession cases, early terminations, and memos.
• Ensure collection of tenant data (sales, footfall, compliance documents, permits, etc.).

Coordination with Different Departments

• Coordinate with the technical team regarding tenant requirements and modifications.
• Escalate tenant issues in common areas to relevant departments.
• Liaise with Finance regarding billing issues and reconciliations.
• Support setup and engagement in marketing events and programs.

Documentation & Communication

• Develop and execute plans for collecting tenant documents/data.
• Prepare and present tenant correspondence and memos.
• Keep tenant files updated (leases, trade licenses, insurances, IDs, Ejari, etc.).
• Maintain tenant records for audit and government review.
• Maintain tracker for all tenant communication.

Rental Collections & Billing

• Set goals for the TRE regarding collections, provide follow-up and guidance.
• Follow up with tenants for timely rental payments and assist with disputes.
• Prepare collection case details as required.

Tenant Variations / Alterations

• Process all legal/statutory notices regarding tenant requests or violations.
• Liaise with DHAM departments for tenant variation requests.
• Conduct inspections for lease/H&S violations and follow-up.
• Process non-technical tenant requests and Tenant Work Permits (NOCs).

Marketing Support

• Facilitate tenant-driven marketing initiatives.
• Encourage tenants to utilize shop window schemes for key events (Eid, Valentine’s Day, etc.).

Performance Review & Reporting

• Analyze retailer and category performance and present findings.
• Support leasing department with tenant mix optimization.
• Conduct data entry and analysis using Yardi, POS, Footfall, RAFs.
• Support preparation of retail asset management reports.
• About you:
• The ideal candidate for this position will have the following experience and qualifications:
• Bachelor’s degree in Business Administration/Management or related field.
• Minimum 6 years in retail/real estate management, mall operations, tenant relations, leasing, or customer experience.
• Middle East experience is a plus.
• Influencing & negotiation skills
• Problem-solving under pressure
• Strong financial acumen & analytical skills
• Excellent organization & multi-tasking
• About the Benefits:
• At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues.
• Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment.
• We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow.
• We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai