Senior Executive Guest Operations - Global Village - Dubai Holding Entertainment (National Talent)
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About the Role
**About Dubai Holding Entertainment:** Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security. Ain Dubai the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is se
Key Skills for This Role
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About Dubai Holding Entertainment
Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
Ain Dubai the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.
Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997.
It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.
Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
Dubai Holding Entertainment owns the largest radio network in the region.
Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation.
It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform.
ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.
Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
About The Job
- Deliver exceptional front-of-house guest services, ensuring visitors receive a welcoming and seamless experience.
- Resolve guest complaints and concerns promptly, maintaining professionalism and service quality standards.
- Support service quality initiatives to enhance guest satisfaction and drive loyalty.
- Monitor guest feedback channels and highlight insights to improve overall guest experience.
- Coordinate with internal teams to ensure smooth and consistent guest operations.
- Support VIP visits, special events, and high-traffic periods through planning and coordination.
- Guide and support junior team members to uphold service excellence standards.
Essential
- Diploma in Hospitality, Tourism, or a related field.
- Minimum 2 years’ experience in guest services, hospitality, or entertainment environments.
- Strong interpersonal and communication skills with a customer-focused mindset.
- Ability to handle guest concerns professionally and remain calm under pressure.
- Flexibility to work shifts, weekends, and public holidays as required.
Desired
- Experience supervising or mentoring team members.
- Familiarity with ticketing systems or CRM platforms.
- Strong problem-solving skills with the ability to improve guest experience outcomes.
- About the Benefits:
- In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members.
- Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment.
- We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.
- We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai.
- At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated.
- Join us in crafting a thrilling and extraordinary tomorrow in entertainment!
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