Senior Executive - Collections - Dubai Holding Community Management

About Dubai Holding Community Management

About The Job

• An opportunity has arisen for a Senior Executive Collections to join Dubai Holding Community Management.
• The main duties and responsibilities of this role include:
• Contact customers via phone or email to follow up on overdue payments and provide solutions or in case required inquiry follow up
• Meet and assist customers who visit for inquiries regarding outstanding payments, invoices, or account status
• Understand customer concerns and negotiate suitable repayment plans in line with company policies
• Monitor and maintain accurate records of all collection activities and customer interactions
• Reconcile invoices and coordinate with internal teams (Finance, Operations, Legal) to resolve disputes
• Prepare daily, weekly, and monthly collection reports for management review
• Ensure compliance with company policies and relevant regulatory guidelines

About You

• The ideal candidate for this position will have the following experience and qualifications:
• Bachelor’s degree in business, Finance, or a related field. Proficiency in MS Office and basic ERP/CRM systems, Arabic and/or English is necessary. Knowledge of RERA and Service Charges will be plus
• 1–3 years in collections, accounts receivable, or customer service roles. Experience in real estate, property management, or financial services preferred. Familiarity with collection processes and reconciliation is an advantage
• Proficiency in ERP/CRM systems for tracking customer accounts and collections, Knowledge of MS Office applications, especially Excel, for reporting and reconciliations, Basic understanding of legal and regulatory requirements for collections
• Effectively interacts with customers to resolve issues and recover payments, manages inquiries professionally and provides suitable solutions, maintains accurate records, and monitors collections, collaborates with internal teams while adhering to company policies and regulations
• About the Benefits:
• At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues.
• Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment.
• We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow.
• We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.