Senior Executive - Collections - Dubai Holding Community Management

About This Role

About Dubai Holding Community Management:

Dubai Community Management (DCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the Job:

An opportunity has arisen for a Senior Executive Collections to join Dubai Holding Community Management. The main duties and responsibilities of this role include:

• Contact customers via phone or email to follow up on overdue payments and provide solutions or in case required inquiry follow up
• Meet and assist customers who visit for inquiries regarding outstanding payments, invoices, or account status
• Understand customer concerns and negotiate suitable repayment plans in line with company policies
• Monitor and maintain accurate records of all collection activities and customer interactions
• Reconcile invoices and coordinate with internal teams (Finance, Operations, Legal) to resolve disputes
• Prepare daily, weekly, and monthly collection reports for management review
• Ensure compliance with company policies and relevant regulatory guidelines

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in business, Finance, or a related field. Proficiency in MS Office and basic ERP/CRM systems, Arabic and/or English is necessary. Knowledge of RERA and Service Charges will be plus
• 1–3 years in collections, accounts receivable, or customer service roles. Experience in real estate, property management, or financial services preferred. Familiarity with collection processes and reconciliation is an advantage
• Proficiency in ERP/CRM systems for tracking customer accounts and collections, Knowledge of MS Office applications, especially Excel, for reporting and reconciliations, Basic understanding of legal and regulatory requirements for collections
• Effectively interacts with customers to resolve issues and recover payments, manages inquiries professionally and provides suitable solutions, maintains accurate records, and monitors collections, collaborates with internal teams while adhering to company policies and regulations

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.