Senior Engineer - Service

Responsibilities

• Attend customer complaints and provide timely technical support. Analyse pump failures and identify root causes. Recommend and implement corrective actions to improve pump performance and reliability. Register customer complaints in the system and track them through to closure. Coordinate with internal departments and customers to ensure prompt resolution of issues. Prepare service reports and communicate findings professionally. Provide technical guidance and maintenance recommendations to customers. Take ownership of customer issues and ensure high levels of customer satisfaction. Travel extensively across South India for service activities and customer support. Basic Qualification: Bachelor of Engineering (B.E.) in Mechanical Engineering or a related discipline. Experience & Skills Experience in the pump industry, preferably in service, maintenance, troubleshooting, or commissioning activities. Strong knowledge of pump operation, maintenance, and failure analysis. Willingness to travel extensively across customer locations. Ability to work independently and manage multiple customer assignments. Communication Requirements The candidate should be proficient in: English, Tamil & Hindi Knowledge of additional regional languages will be an added advantage. Key competencies: Professional attitude and conduct. Strong customer service orientation. Excellent communication and interpersonal skills. Ownership and accountability. Problem-solving and analytical skills. Ability to work under pressure and meet customer expectations. Teamwork and coordination skills. Sincerity, commitment, and a proactive approach to issue resolution.