Senior Educational Technologist

Senior Educational Technologist

Essential Duties and Responsibilities

• Advanced Technical Support & Escalation Serve as one of the primary escalation points for complex LMS, integration, and instructional technology issues in collaboration with Instructional Design and Technology leadership Troubleshoot system-level and cross-platform issues involving LMS tools, integrations, and course functionality Identify root causes of recurring issues and implement sustainable solutions
• Serve as one of the primary escalation points for complex LMS, integration, and instructional technology issues in collaboration with Instructional Design and Technology leadership
• Troubleshoot system-level and cross-platform issues involving LMS tools, integrations, and course functionality
• Identify root causes of recurring issues and implement sustainable solutions
• Course Design & Development Leadership Lead the development or revision of complex or high-impact courses in collaboration with subject matter experts, instructional designers and multimedia specialists Design and build advanced, interactive learning content using LMS tools and authoring platforms (e.g., Articulate Rise, Storyline) Ensure adherence to best practices in instructional design, accessibility, and usability
• Lead the development or revision of complex or high-impact courses in collaboration with subject matter experts, instructional designers and multimedia specialists
• Design and build advanced, interactive learning content using LMS tools and authoring platforms (e.g., Articulate Rise, Storyline)
• Ensure adherence to best practices in instructional design, accessibility, and usability
• LMS & Systems Expertise Serve as a subject matter expert for LMS functionality and supported instructional technologies Perform advanced LMS troubleshooting, tool configuration, and course optimization Support testing and validation of new features, updates, and integrations in partnership with Instructional Design & Technology leadership
• Serve as a subject matter expert for LMS functionality and supported instructional technologies
• Perform advanced LMS troubleshooting, tool configuration, and course optimization
• Support testing and validation of new features, updates, and integrations in partnership with Instructional Design & Technology leadership
• LTI Integrations & Technical Oversight Co-lead troubleshooting and optimization of complex LTI integrations and external tools Collaborate with vendors and IT teams to resolve advanced technical issues Establish and document best practices for integration setup and support
• Co-lead troubleshooting and optimization of complex LTI integrations and external tools
• Collaborate with vendors and IT teams to resolve advanced technical issues
• Establish and document best practices for integration setup and support
• Training, Mentorship & Knowledge Sharing Provide advanced training and consultation to faculty on course design and instructional technologies Mentor Educational Technologists I and II and support their professional development Develop and maintain advanced documentation, standards, and training materials
• Provide advanced training and consultation to faculty on course design and instructional technologies
• Mentor Educational Technologists I and II and support their professional development
• Develop and maintain advanced documentation, standards, and training materials
• Process Improvement & Collaboration Identify and implement improvements to workflows, support processes, and course quality Contribute to evaluation and piloting of new instructional technologies Collaborate with instructional designers, IT staff, and academic stakeholders
• Identify and implement improvements to workflows, support processes, and course quality
• Contribute to evaluation and piloting of new instructional technologies
• Collaborate with instructional designers, IT staff, and academic stakeholders
• Additional Responsibilities Perform other duties as assigned by the supervisor to support departmental and institutional needs
• Perform other duties as assigned by the supervisor to support departmental and institutional needs

Education

Skills and Experience

• Minimum of 5 years of experience in instructional technology, LMS support, or course development
• Extensive experience designing and developing courses
• Advanced experience with LMS platforms and instructional technologies
• Significant experience with LTI integrations and third-party tools
• Experience mentoring staff or providing advanced guidance to peers
• Experience handling complex or ambiguous technical and instructional challenges
• Advanced Microsoft Office 365 skills
• Advanced technical troubleshooting and systems thinking
• Expertise in authoring platforms (e.g., Articulate Rise, Storyline)
• Ability to manage complex issues across systems and stakeholders
• Excellent communication and collaboration skills
• Ability to identify and implement process improvements
• Ability to work independently and collaboratively as well as make informed decisions in a remote setting

Notice of AI Use in Job Application Review

• As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.