Senior Director & Team Head, Priority Banking

Role summary

Business and team leadership

• Lead Customer Relationship Managers and Client Service Managers, maintain relationship manager staffing at 13–15, and manage performance against targets.
• Grow Priority Private through new-to-bank acquisition and existing-to-bank upgrades; drive cross-selling, referral channels, and international banking activity.
• Develop sales and marketing promotions, provide competitor and customer intelligence, and recommend product and service improvements.
• Drive revenue generation, business goals, digital initiatives, client value proposition, lead management, and unit performance indicators.
• Maintain operational integrity and portfolio quality, review profitability, productivity, and costs, and increase active customer share.
• Define MIS requirements and coach, train, motivate, and develop staff while managing performance and team conduct.

Ideal candidate

• University graduate.
• Relevant experience in sales and relationship management.
• Experience handling banking and investment products.
• Demonstrated ability in sales planning.
• The description begins an additional requirement, 'Strong communic', but is truncated before the requirement is complete.

Work arrangement

• The posting states Office Working.

Business context