Senior Data Specialist | Product Development & Design

General Information

Qatar-Doha

Description

About The Role

Senior Data Specialist

• within the Product Development department at Qatar Airways, you will be responsible for analysing internal data to uncover insights that inform product strategy, operational improvements, and customer experience enhancements.
• This role is deeply embedded in the business, supporting decision-making through rigorous data exploration, performance analysis, and storytelling.
• You will work across multiple data sources to identify patterns, trends, and opportunities that help shape the future of passenger experience, product and service offering and innovations.
• *As part of your role, your responsibilities will be inclusive of, but not limited to the following:*
• Analyse internal datasets related to passenger behaviour, product usage, operational performance, and service delivery.
• Identify trends, anomalies, and opportunities that inform product development decisions.
• Develop dashboards, reports, and visualisations that support strategic planning and performance tracking.
• Monitor KPIs across all aspects of the onboard passenger experience from soft to hard product and digital touchpoints and provide regular performance updates and deep dives to support product optimisation.
• Work closely with product and portfolio owners, designers, service and operational teams to translate data into actionable insights.
• Support cross-functional initiatives by providing analytical input during planning, reviews, and retrospectives.
• Act as a trusted advisor on data-driven decision-making within the Product Development team ensuring complete analysis of internal data to cover insights.
• Prepare clear, compelling presentations and reports for leadership and cross-functional teams and communicate complex findings in accessible language tailored to non-technical audiences.
• Contribute to strategic narratives that guide future product and service enhancements, to help shape the future of passenger experience, product and service offering and innovations.
• Perform other department duties related to his/her position as directed by the Head of the Department
• Be part of an extraordinary story
• Your skills.
• Your imagination.
• Your ambition.
• Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come.
• To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.
• Together, everything is possible.

About You

• Bachelor’s or Master’s degree in Data Analytics, Statistics, Business Intelligence, or a related field with a minimum of 5+ years of experience in data analysis, preferably within aviation, travel, or customer experience domains.
• Strong skills in data wrangling, cleansing, and transformation using tools such as Python (Pandas, NumPy) or R.
• Ability to interpret complex datasets and extract actionable insights aligned with product and business goals.
• Solid understanding of descriptive and inferential statistics.
• Experience building predictive models, trend analyses, and correlation studies to support product decisions.
• Familiarity with A/B testing, hypothesis testing, and regression analysis.
• Expertise in creating dashboards and reports using Power BI, Tableau, or Looker.
• Ability to present data in a clear and compelling format tailored to different stakeholders (e.g., product managers, executives).
• Experience defining and tracking key performance indicators (KPIs) for product usage, customer satisfaction, and operational efficiency.
• Ability to build automated reporting systems and performance scorecards.

About Qatar Airways Group

How To Apply