Senior Customer Success Manager

What You’ll Bring

• Must-Haves:
• A genuine passion for customer success and delivering excellence
• Strong presentation, oral, and written communication skills
• Ability to listen, empathize, and understand the needs of professional services clients
• Highly adaptable with quick, inquisitive thinking in a fast-changing environment
• We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
• What You’ll Experience
• A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
• Global Reach. Partner with teams around the world to solve complex challenges that matter.
• Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
• AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
• Pay Transparency for Illinois, New Jersey, & New York Applicants
• The base salary range for this role is $100,000 to $120,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to earn commission on performance.
• Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.