Senior Customer Success Engineer

If You’ve Got It - We Want It

• Deep Technical Acumen: Strong understanding of the data observability and security space, including technologies like SIEM, APM, logging, and metrics. You should be comfortable with enterprise software, distributed systems, and cloud environments.
• Customer Success Mindset: A passion for helping customers succeed, with excellent communication, interpersonal, and presentation skills. You can build rapport quickly and effectively address diverse customer needs.
• Problem-Solving & Analytical Skills: Exceptional ability to diagnose and resolve complex technical challenges, analyze data to identify trends, and make data-driven decisions.
• Strategic Thinking: Capability to understand customer business objectives and translate them into actionable product adoption strategies.
• Content Creation & Delivery: Experience in creating and delivering compelling technical content, including presentations, documentation, and live sessions (e.g., webinars).
• Collaboration: Proven ability to work cross-functionally with product, engineering, sales, marketing, and other customer-facing teams.
• Project Management: Strong organizational skills with the ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
• Experience with Customer Success Tools: Familiarity with customer success platforms (e.g., Gainsight) and analytics tools is a plus.
• BONUS:
• Experience in a similar scaled customer success or technical account management role.
• Experience with various cloud providers (AWS, Azure, GCP).
• Willingness to learn
• Multi-lingual (French, Spanish, and/or German)
• #LI-KM1 #LI-Remote