Senior Customer Service Executive
Role Overview
The Senior Customer Service Executive supports the Customer Services Manager and helps ensure first-class customer service, customer satisfaction and efficient customer order management.
The role works with Sales to book orders promptly, support high-value accounts and drive customer service process improvements.
Key Skills for This Role
Full Job Posting
About Teledyne
Teledyne Technologies provides enabling technologies for industrial growth markets including aerospace and defence, factory automation, environmental monitoring, electronics, oceanographic research, medical imaging and pharmaceutical research.
Position Summary
The Senior Customer Service Executive supports the Customer Services Manager and helps ensure first-class customer service, customer satisfaction and efficient customer order management.
The role works with Sales to book orders promptly, support high-value accounts and drive customer service process improvements.
Customer and Account Responsibilities
- Handle customer enquiries promptly to encourage new business, loyalty and repeat business.
- Build and maintain strong relationships with external customers.
- Support Sales in managing and developing high-value Teledyne e2v accounts.
- Ensure customer orders are managed and booked efficiently.
- Represent the customer voice within Teledyne e2v and remove blocks affecting customer experience.
Cross-Functional Responsibilities
- Work with Operations, Supply Chain, Credit Control, Trade Compliance and Logistics to resolve customer-impacting issues.
- Recommend enhancements and simplifications to customer service procedures.
- Assist with ad hoc customer service projects and other tasks assigned by the Customer Services Manager.
Essential Skills and Experience
- Experience in customer service or order management within a complex and international manufacturing organisation.
- A continuous improvement and process-oriented mindset.
- Strong persuasive communication, influencing and negotiation skills.
- Ability to meet tight deadlines and prioritise work under pressure.
- Advanced ERP and CRM experience, including SAP or an equivalent system from a customer service perspective.
- Extensive Microsoft Excel knowledge and good working knowledge of Outlook, PowerPoint and Word.
- A highly analytical, motivated and flexible approach with attention to detail.
- Ability to work autonomously and collaboratively as part of a team.
Ethics and Compliance
Employees are expected to conduct business ethically and comply with applicable laws, regulations, rules and regulatory orders.
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