Payload Communications Manager

Role Overview

Essential Responsibilities

• Serve as a certified Paycom during ISS stage operations, docked missions, and required simulations.
• Perform, coordinate, monitor, and manage NASA payload communications with the crew on orbit.
• Handle real-time space-to-ground voice communications, payload email, crew messages, and operational logging.
• Coordinate payload specialist communications and provide the U.S. payload crew perspective to ground support personnel.
• Facilitate ISS payload crew training.
• Evaluate procedures, planning products, change requests, and payload regulations with experienced payload cadre.
• Represent the Paycom Group at ISS meetings, training panels, and simulation planning meetings.

Schedule

• Console operators work rotating shifts including 12:30 a.m. to 8:30 a.m., 5:00 a.m. to 1:00 p.m., and 8:30 a.m. to 4:30 p.m. Central Time.
• Some weekend and holiday work is required depending on ISS crew schedules.

Additional Requirements

• Ability to lead a team and support a team as a directable teammate.
• Excellent written and verbal communication skills using the English language.
• Ability to organize thoughts and activities quickly and make decisions in high-pressure real-time operations.
• Ability to monitor multiple voice loops and understand speakers whose first language is not English.
• Ability to adapt to changing ISS operations and schedules while maintaining attention to detail.
• Ability to type proficiently and use Microsoft Office and specialized POIC applications.
• Occasional domestic and international travel is required.

Education and Qualifications

• A B.S. degree in engineering or science, or equivalent experience in a technical field, is required.
• The role requires 0 to 2 years of relevant experience.
• Candidates must be U.S. citizens able to attain and maintain a government security clearance.
• Candidates must be able to complete and maintain flight controller certification.
• Working knowledge of ISS systems, payload facilities, POIC roles, and ISS crew payload training is required.

Additional Technical Knowledge

• Basic knowledge of ISO and/or AS9100 is listed as an additional qualification.
• Working knowledge of Lean Manufacturing, Six Sigma, or Kaizen is listed as an additional qualification.
• Knowledge of specific design, analysis, ERP, or other software may be useful.

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