Senior Customer Service Executive

Role overview

Key responsibilities

• Drive client retention through proactive relationship management and consistent follow-up.
• Network with new strategic clients and book meeting appointments for the sales team.
• Handle customer inquiries, complaints, and escalations professionally and efficiently.
• Maintain high standards of customer satisfaction through prompt and accurate service.
• Collaborate with cross-functional teams, especially sales, to resolve customer issues and support pipeline growth.
• Maintain accurate records of customer interactions and client engagement.
• Identify opportunities to improve customer service processes.

Candidate profile

• At least three years of experience in customer service or a related role.
• Proven track record of handling corporate clients.
• Highly energetic and results-oriented.
• Excellent verbal and written communication skills.
• Strong networking and relationship-building skills.
• Ability to work effectively as a team player with a growth mindset.

Workplace

• Work is performed in person in Dubai.