Senior Customer Data Analyst

The Opportunity

What You'll Do

• Deliver advanced customer, commercial and operational analytics that identify revenue opportunities and drive improved business performance.
• Develop forecasting models, customer segmentations and performance reporting for business and workforce planning.
• Partner with senior stakeholders to translate complex datasets into clear, actionable insights and recommendations.
• Analyse customer behaviour, pricing, product mix, channel performance, demand trends and new business opportunities.
• Design, build and maintain reporting frameworks, dashboards and analytics solutions.
• Support enterprise-wide projects and business improvement initiatives, measuring performance outcomes.

What You'll Bring

• Demonstrated experience in customer analytics, strategy, commercial analytics or business intelligence within a complex and data-rich environment.
• Advanced capability in SQL and experience using analytical tools such as Python or R to manipulate, model and interpret large datasets.
• Strong experience with data visualisation and reporting platforms such as Power BI, Tableau or similar business intelligence tools.
• Proven ability to engage and influence senior stakeholders by presenting data-driven insights, commercial recommendations and strategic business cases.
• Experience developing forecasting models, customer segmentation frameworks, performance reporting and predictive analytics.
• Tertiary qualifications in Mathematics, Statistics, Economics, Commerce, Business, Finance or a related analytical discipline.

About Crown Resorts

Benefits

• Better exposure to experiences and learning.
• Range of benefits and opportunities available via Crown Resorts Careers.