IT Officer
Role Overview
As an IT Officer, you'll play a key role in ensuring Crown's technology services operate smoothly across a complex 24/7 environment. You'll provide Level 2 technical support, manage incidents and service requests, maintain IT systems and infrastructure, and work closely with senior technical teams to resolve issues impacting our business and guests.
This role is ideal for an IT professional who enjoys troubleshooting, thrives in a fast-paced operational environment, and is passionate about delivering exceptional customer service.
What You'll Be Doing
Providing Level 2 support for hardware, software, networking and end-user technology issues.
Managing incidents and service requests through ServiceNow, ensuring tickets are resolved within agreed service levels.
Troubleshooting and resolving issues relating to Microsoft 365, Windows devices, identity management and networking.
Escalating complex incidents to specialist teams with comprehensive documentation and handover notes.
Supporting user onboarding, offboarding and access management processes.
Assisting with device deployment, configuration and lifecycle management.
Performing routine monitoring, maintenance and health checks across systems and infrastructure.
Supporting backup operations, patching activities and change implementations.
Maintaining strong ticket ownership and ensuring incidents are actively managed through to resolution.
About You
You'll be a proactive and customer-focused IT professional who can balance technical troubleshooting with excellent stakeholder communication.
To be successful, you'll bring:
1-4 years' experience in IT Support, Service Desk, Desktop Support or IT Operations.
Experience working within a large, multi-site or 24/7 operational environment.
Strong knowledge of:
Windows environments
Microsoft 365
Microsoft Entra ID (Azure AD)
Core networking concepts including TCP/IP, DNS, DHCP, VPN and Wi-Fi
Experience supporting Microsoft Intune-managed devices.
Strong troubleshooting, prioritisation and problem-solving skills.
The ability to manage competing priorities and work effectively against SLAs.
Excellent written and verbal communication skills.
Diploma, Degree or equivalent experience in Information Technology or a related discipline.
Desirable
Microsoft certifications (MD-102, MS-102 or AZ-104)
ITIL Foundation
CCNA
Security+
Key Skills for This Role
Full Job Posting
About the Role
As an IT Officer, you'll play a key role in ensuring Crown's technology services operate smoothly across a complex 24/7 environment. You'll provide Level 2 technical support, manage incidents and service requests, maintain IT systems and infrastructure, and work closely with senior technical teams to resolve issues impacting our business and guests.
This role is ideal for an IT professional who enjoys troubleshooting, thrives in a fast-paced operational environment, and is passionate about delivering exceptional customer service.
What You'll Be Doing
Providing Level 2 support for hardware, software, networking and end-user technology issues.
Managing incidents and service requests through ServiceNow, ensuring tickets are resolved within agreed service levels.
Troubleshooting and resolving issues relating to Microsoft 365, Windows devices, identity management and networking.
Escalating complex incidents to specialist teams with comprehensive documentation and handover notes.
Supporting user onboarding, offboarding and access management processes.
Assisting with device deployment, configuration and lifecycle management.
Performing routine monitoring, maintenance and health checks across systems and infrastructure.
Supporting backup operations, patching activities and change implementations.
Maintaining strong ticket ownership and ensuring incidents are actively managed through to resolution.
About You
You'll be a proactive and customer-focused IT professional who can balance technical troubleshooting with excellent stakeholder communication.
To be successful, you'll bring:
1-4 years' experience in IT Support, Service Desk, Desktop Support or IT Operations.
Experience working within a large, multi-site or 24/7 operational environment.
Strong knowledge of:
Windows environments
Microsoft 365
Microsoft Entra ID (Azure AD)
Core networking concepts including TCP/IP, DNS, DHCP, VPN and Wi-Fi
Experience supporting Microsoft Intune-managed devices.
Strong troubleshooting, prioritisation and problem-solving skills.
The ability to manage competing priorities and work effectively against SLAs.
Excellent written and verbal communication skills.
Diploma, Degree or equivalent experience in Information Technology or a related discipline.
Desirable
Microsoft certifications (MD-102, MS-102 or AZ-104)
ITIL Foundation
CCNA
Security+
Additional Requirements
- Ability to obtain and maintain the required Casino Employee Licensing and probity clearances.
- Willingness to work a rotating roster, including weekends and public holidays when required.
- Applicants must have full working rights in Australia.
- On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
- Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
- You'll be a proactive and customer-focused IT professional who can balance technical troubleshooting with excellent stakeholder communication.
- 1-4 years' experience in IT Support, Service Desk, Desktop Support or IT Operations.
- Experience working within a large, multi-site or 24/7 operational environment.
- Windows environments
- Microsoft 365
- Microsoft Entra ID (Azure AD)
- Core networking concepts including TCP/IP, DNS, DHCP, VPN and Wi-Fi
- Experience supporting Microsoft Intune-managed devices.
- Strong troubleshooting, prioritisation and problem-solving skills.
- The ability to manage competing priorities and work effectively against SLAs.
- Excellent written and verbal communication skills.
- Diploma, Degree or equivalent experience in Information Technology or a related discipline.
- Desirable
- Microsoft certifications (MD-102, MS-102 or AZ-104)
- ITIL Foundation
- CCNA
- Security+
About Crown Resorts
Australian private integrated-resort operator serving hotel, casino, dining, entertainment and conference guests across Melbourne, Perth and Sydney.
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