workday
Senior Consultant - ServiceNow
Nordic
USA
Full-time
Senior · 3+ years experience
Onsite
Discovered 2 weeks ago
servicenow
Key Skills for This Role
servicenow
Full Job Posting
Key Responsibilities
- Evaluate current business processes, workflows, and system configurations; recommend and implement ServiceNow best practice solutions
- Gather, document, and analyze business and technical requirements from client stakeholders
- Configure, implement, test, and support ServiceNow applications and modules based on project requirements
- Develop and maintain workflows, forms, catalogs, reports, dashboards, integrations, and platform enhancements
- Collaborate with client teams to design scalable and sustainable ServiceNow solutions
- Apply technical expertise to identify, troubleshoot, and resolve platform issues and defects
- Support testing activities including unit testing, system testing, integration testing, and user acceptance testing
- Provide guidance and best practice recommendations to clients and project team members
- Work directly with project teams, end users, and leadership as project needs dictate
- Lead and attend meetings regarding project status, ongoing work products, risks, and issue resolution
- Accurately document progress, issues, escalations, requirements, and other project deliverables in accordance with Nordic and client standards
- Deliver knowledge transfer sessions, end user training, and solution documentation as required
- Stay current with ServiceNow platform capabilities, releases, and industry trends
- Additional project specific duties as required and directed by the client
- Skills and Experience
- Bachelor’s degree or equivalent combination of education and experience required
- ServiceNow Certified System Administrator (CSA) certification required
- 3+ years of ServiceNow platform experience required
- Experience supporting, implementing, or configuring one or more ServiceNow modules, including ITSM, ITOM, FSM, SPM, CSM, HRSD, SecOps, GRC, HCLS, Workplace Service Delivery, or related platform applications
- Strong understanding of ServiceNow platform administration, configuration, workflows, and best practices
- Experience gathering business requirements and translating them into ServiceNow solutions
- Experience working within Agile, Scrum, or other project delivery methodologies preferred
- ServiceNow Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or other ServiceNow certifications preferred
- Strong analytical, problem solving, and troubleshooting skills
- Excellent communication and stakeholder management skills, both written and verbal
- Strong attention to detail and ability to manage multiple priorities while meeting project timelines
- Self motivated with the ability to work independently and collaboratively within cross functional teams
- Highly adaptable and able to quickly learn new technologies, modules, and client environments
- Must demonstrate professionalism, sound judgment, and a strong commitment to client success
- Must demonstrate and embody Nordic's maxims
- Additional Details
- Work may be performed remotely or onsite in a professional office environment, healthcare organization, or other industry specific facility
- Work is primarily performed remotely; occasional travel may be required based on project, client, or business needs
- Travel expectations are generally minimal and may vary by engagement
- Work schedule will vary based on Nordic or client needs and may include weekdays, weekends, holidays, after hours support, on call responsibilities, or extended work hours
- Must be available for calls, emails, and consultations as necessary to support clients and communicate with Nordic staff
- Timely entry of time and expenses required in accordance with Nordic and client policy
- Status reporting and project handoff documentation as required by Nordic or client
- Provide equipment necessary to perform job functions in accordance with Nordic and client policy
- Complete all Nordic and client required training and education in a timely manner
- Respond to communication from Nordic management and corporate team members in a timely and professional manner
- May be invited to attend corporate functions as a representative of the company to meet prospective consultants and strengthen relationships with clients and Nordic team members
- #LI-AC1
- Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Qualifications
- Bachelor’s degree or equivalent combination of education and experience required
- ServiceNow Certified System Administrator (CSA) certification required
- 3+ years of ServiceNow platform experience required
- Experience supporting, implementing, or configuring one or more ServiceNow modules, including ITSM, ITOM, FSM, SPM, CSM, HRSD, SecOps, GRC, HCLS, Workplace Service Delivery, or related platform applications
- Strong understanding of ServiceNow platform administration, configuration, workflows, and best practices
- Experience gathering business requirements and translating them into ServiceNow solutions
- Strong analytical, problem solving, and troubleshooting skills
- Excellent communication and stakeholder management skills, both written and verbal
- Strong attention to detail and ability to manage multiple priorities while meeting project timelines
- Self motivated with the ability to work independently and collaboratively within cross functional teams
- Highly adaptable and able to quickly learn new technologies, modules, and client environments
- Must demonstrate professionalism, sound judgment, and a strong commitment to client success
- Must demonstrate and embody Nordic's maxims
- Additional Details
- Work may be performed remotely or onsite in a professional office environment, healthcare organization, or other industry specific facility
- Work is primarily performed remotely; occasional travel may be required based on project, client, or business needs
- Travel expectations are generally minimal and may vary by engagement
- Work schedule will vary based on Nordic or client needs and may include weekdays, weekends, holidays, after hours support, on call responsibilities, or extended work hours
- Must be available for calls, emails, and consultations as necessary to support clients and communicate with Nordic staff
- Timely entry of time and expenses required in accordance with Nordic and client policy
- Status reporting and project handoff documentation as required by Nordic or client
- Provide equipment necessary to perform job functions in accordance with Nordic and client policy
- Complete all Nordic and client required training and education in a timely manner
- Respond to communication from Nordic management and corporate team members in a timely and professional manner
- May be invited to attend corporate functions as a representative of the company to meet prospective consultants and strengthen relationships with clients and Nordic team members
- Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Preferred Qualifications
- Experience working within Agile, Scrum, or other project delivery methodologies preferred
- ServiceNow Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or other ServiceNow certifications preferred
About Nordic
Healthcare3300 employeesFounded 2010
Provides global healthcare IT consulting and managed services.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Nordic
Senior Talent Acquisition Partner, Staffing – Epic & Healthcare IT
, USA
SeniorFull-time
Discovered YesterdayView →
Senior Talent Acquisition Partner, Staffing – Epic & Healthcare IT
, USA
Discovered YesterdayFull-time
IT Service Desk Agent I
, USA
Discovered 3 days agoFull-time
Application Analyst I - Acute Applications
, USA
Discovered 3 days agoFull-time
RTE Senior Analyst
, USA
Discovered 3 days agoFull-time
Senior Epic Applications Solutions Delivery Manager
, USA
Discovered 1 weeks agoFull-time
Delivery Executive III
, USA
Discovered 1 weeks agoFull-time
Willow Senior Analyst- EAM
, USA
Discovered 1 weeks agoFull-time
Willow Analyst- EAM
, USA
Discovered 1 weeks agoFull-time