{bc}
Apply
workday

RTE Senior Analyst

Nordic
USA
Full-time
Senior · 3+ years experience
Onsite
Discovered 3 days ago
Communication

Full Job Posting

KEY RESPONSIBILITIES

  • They will be responsible for, but not be limited to:
  • Technical
  • Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers
  • Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application Advisor
  • Performing analysis of workflows system setup, and system audits at the direction of a Senior Application Advisor, including participating in system upgrades and testing
  • Project and Issue Management
  • Exercising moderate judgment and contributing to decisions, under the supervision of Senior Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; contributing to decisions regarding what escalation is appropriate
  • Managing multiple customer assignments with moderate oversight from Senior Application Advisors, including awareness of unique customer build and process, management of open issues in a ticketing system, email communication, and calendar management
  • Managing multiple complex clients and projects simultaneously with moderate oversight from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar
  • Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)
  • Following proper change control policies for migrating application build and configurations
  • Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested
  • Teamwork and Customer Service
  • Providing outstanding customer service by anticipating and meeting shifting customer needs, and delivering high quality support, and valuing and building relationships with customer IT and operations staff, including customer end-users, operations managers, IT analysts, and IT managers
  • Participating in communication and change-management of proposed changes, under the guidance of Senior Application Advisors, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used
  • Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities
  • Assisting in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts
  • Growth and Mentorship
  • Understanding moderately complex system setup, and able to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts
  • Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers
  • Seeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members; guiding and overseeing the completion of delegated tasks
  • SKILLS AND EXPERIENCE
  • Post-secondary education or equivalent experience, required.
  • Active Epic Real-Time Eligibility (RTE) certification is required for this role.
  • 3+ years of hands-on experience building, implementing, or supporting Epic RTE applications.
  • Must demonstrate and embody Nordic’s maxims Ability to apply problem solving skills Excellent communication skills, written and verbal
  • Proficient with Microsoft Office applications Strong attention to detail and ability to organize
  • Must be able to work independently, as well as within a team environment
  • Prior experience with ticketing systems and change management processes
  • Strong customer service track record Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred
  • Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Qualifications

  • Post-secondary education or equivalent experience, required.
  • Active Epic Real-Time Eligibility (RTE) certification is required for this role.
  • 3+ years of hands-on experience building, implementing, or supporting Epic RTE applications.
  • Must demonstrate and embody Nordic’s maxims Ability to apply problem solving skills Excellent communication skills, written and verbal
  • Proficient with Microsoft Office applications Strong attention to detail and ability to organize
  • Must be able to work independently, as well as within a team environment
  • Prior experience with ticketing systems and change management processes
  • Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Preferred Qualifications

  • Strong customer service track record Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Nordic

Senior Talent Acquisition Partner, Staffing – Epic & Healthcare IT

, USA

Discovered YesterdayFull-time

IT Service Desk Agent I

, USA

Discovered 3 days agoFull-time

Application Analyst I - Acute Applications

, USA

Discovered 3 days agoFull-time

Senior Epic Applications Solutions Delivery Manager

, USA

Discovered 1 weeks agoFull-time

Delivery Executive III

, USA

Discovered 1 weeks agoFull-time

Willow Senior Analyst- EAM

, USA

Discovered 1 weeks agoFull-time

Willow Analyst- EAM

, USA

Discovered 1 weeks agoFull-time

Ambulatory Senior Analyst

, USA

Discovered 1 weeks agoFull-time