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Senior Epic Applications Solutions Delivery Manager

Nordic
USA
Full-time
Senior · 8+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Key Responsibilities

  • Assists with coordination and collaboration across application teams to execute customers’ strategic vision.
  • Proactively identifies opportunities and gaps within functionality based on understanding of operational challenges.
  • Creates and updates product and functionality roadmaps
  • Assists with multi-year planning efforts
  • Works closely with vendors, customers, and internal teams and leverages tools to assist with assessing existing practices and identifying areas for optimization with a focus on best practices.
  • Facilitates seamless communication and account teams, ensuring effective information exchange.
  • Assists with the timely delivery of project/program information to customer sponsors, stakeholders, and operational leaders, fostering transparency and collaboration.
  • Communicates the progress of risks, issues, and dependencies, ensuring timely actions are taken to address them.
  • Actively engages in the resolution of complex conflicts within a project/program, fostering a productive work environment.
  • Proactively looks for opportunities to help other team members in support of successful project delivery. Provides regular feedback to leaders and provides coaching to application analysts as needed.
  • Develop relevant customer-facing dashboards
  • Proactively identifies potential challenges and emerging issues within a project/program.
  • Leverages expertise to anticipate and mitigate problems before they escalate.
  • Collaborates with stakeholders, develops, and maintains strong relationships based on trust and respect.
  • Seeks opportunities to actively involve stakeholders in project activities or tasks, fostering a sense of ownership and collaboration.
  • Skills and Experience
  • Bachelor’s degree in information technology, Healthcare Informatics, or a related field (or equivalent experience).
  • 8+ years of experience in healthcare or Healthcare IT.
  • Existing supervisory or management skills are preferred.
  • Strong understanding of healthcare application support, including electronic health records (EHR), practice management systems, and other clinical/business applications.
  • 5+ years working with Epic products. Proven ability to manage and mentor a team, resolve escalations, and maintain service-level commitments.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to manage multiple priorities effectively in a fast-paced healthcare environment.
  • Familiarity with ITIL frameworks, incident management tools, and ticketing systems is a plus.
  • Other Knowledge, Skills and Abilities Required
  • Project management experience preferred
  • Additional details
  • Travel as needed, not to exceed 15%
  • Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Qualifications

  • Bachelor’s degree in information technology, Healthcare Informatics, or a related field (or equivalent experience).
  • 8+ years of experience in healthcare or Healthcare IT.
  • Strong understanding of healthcare application support, including electronic health records (EHR), practice management systems, and other clinical/business applications.
  • 5+ years working with Epic products. Proven ability to manage and mentor a team, resolve escalations, and maintain service-level commitments.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to manage multiple priorities effectively in a fast-paced healthcare environment.
  • Other Knowledge, Skills and Abilities Required
  • Additional details
  • Travel as needed, not to exceed 15%
  • Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Preferred Qualifications

  • Existing supervisory or management skills are preferred.
  • Familiarity with ITIL frameworks, incident management tools, and ticketing systems is a plus.
  • Project management experience preferred

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