Senior Client Service Executive

Overview

Job Details

Numerator

Worldpanel

Role Mission

Reasonable Adjustments

Client Relationship

• Serve as the primary point of contact for the client’s regular deliverables and inquiries, attending onsite days as needed and taking full ownership of all related data requests and project briefs.
• Deliver a highly responsive service to clients, continuing to build good relationships and trust with your them
• Support the team through supervised on‑site client servicing when appropriate, helping you establish yourself as an ongoing point of contact for ad‑hoc data requests
• Understand where Worldpanel complements and competes with other information your client buys
• Further develop the client relationship by exploring chances to introduce other Worldpanel capabilities and services to your contacts

Account Handling

• Be responsible for leading your own day-to-day workload on the area of the business you have responsibility for and establishing priorities with the client as needed
• Anticipate client demands and proactively find solutions, rather than just answering requests
• Personally de-brief key contacts on any requests
• Demonstrate strong commercial awareness by understanding revenue targets and proactively identifying and acting on potential revenue opportunities from ad‑hoc specials, including shaping analysis concepts, setting pricing, and developing proposals or quotations.
• Handle client expectations if demands are unreasonable or you can see a better approach
• Demonstrate an inquisitive nature and a desire to focus and contribute for your client contacts
• Anticipate client needs and be cognisant of the Worldpanel plans for developing the account
• Train client users on software and data interpretation

Service Development

• Highlight and advance client concerns with any Worldpanel deliverables and help identify potential issues as they arise
• Offer your opinion and recommendations to your team manager regarding the relevance & effectiveness of regular deliverables and general client servicing in order to ensure the service’s high standard is maintained.
• Share guidelines and efficient ways of working with other team members

Basic Data & Tracking

• Assume responsibility for checking and reviewing any regular reports that are sent out to your client contacts to ensure their accuracy and relevance
• Production and interpretation of Special analyses with a focus on finding patterns in the data, highlighting key points and making recommendations
• Confidently use the more advanced capabilities within Powerview such as level groups, distributions etc
• Build a network of contacts within Worldpanel Operations who can help you resolve difficulties with the data or systems if they arise
• Implement changes to regular reports in line with delivery strategy

Analysis & Insight

• Attend onsite days and de-brief key contacts on any requests/smaller project briefs that you have completed.
• Discuss briefs with clients, challenging appropriately to make sure requests have been properly thought through and offering advice on how best to address issues
• Be conversant in the methodology and deliverables of all the panels & services run by the division
• Recognise patterns, draw logical conclusions, consider implications and make recommendations based on your analysis and knowledge of the client’s business
• Draw on your understanding of your client’s business, brand plans and category goals in order to ensure your recommendations are relevant
• Be responsible for managing client briefs from start to finish i.e. – designing correct methodology, running the required analysis, adding interpretation and insight based on category knowledge, delivering back to the client

Team, People & Self Development

• Actively participate in your training programmes to develop the required skills
• Assist in the training and development of more junior team members
• Seek out opportunities to further grow your knowledge of the FMCG environment and KWP services
• Take opportunities to get involved in divisional activities outside of your day job
• Build relationships with peers and internal experts, stretching beyond your immediate team

Key Capabilities

• Your background will ideally look like this…
• +2 years of experience in similar roles.
• Fluency in English (required) and Arabic (nice to have).
• Ability to gather and interpret facts and figures, monitor performance, and achieve goals in an accurate and timely manner.
• Commitment to continuous improvement by raising standards, reducing errors, and preventing omissions.
• Strong sense of urgency, demonstrating proactive involvement to accelerate progress and meet objectives.
• Ability to make appropriate decisions independently and support others in doing the same.
• Problem-solving approach, providing effective solutions in new or unexpected situations.
• Flexibility and adaptability when facing challenges or challenging circumstances, consistently striving for results.
• High degree of independence while remaining open and responsive to feedback and guidance from the line manager.
• Curiosity and eagerness to learn, actively seeking training opportunities and engaging in both internal and external meetings.
• Strong dedication to clients and the client service team, demonstrating integrity and a willingness to focus and commit when required.

Why join Kantar?