Senior Business Process Analyst

Role overview

Key accountabilities

• Identify process improvements to increase productivity and operational efficiency; advise on business and operational processes.
• Assess initiatives, process improvements, technical solutions, and products or features; facilitate problem-solving sessions.
• Contribute to internal standards and procedures and coordinate project status reports, communications, and deliverables.
• Identify implementation and training plans for projects and business initiatives; may lead or indirectly manage project teams.
• Conduct research and analysis, draw conclusions, make recommendations, and assess program and policy effectiveness.
• Monitor service and productivity, improve performance, manage risks, and resolve escalated issues.
• Maintain alignment with enterprise and regulatory requirements and keep current on emerging trends and regulations.
• Provide subject matter guidance, mentor colleagues, and support team knowledge sharing and development.

Experience and qualifications

• Undergraduate degree, relevant professional certification or designation, or equivalent required.
• At least 5 years of relevant experience and proficient knowledge of Business Process Management.
• Knowledge of current and emerging trends; skill in mentoring or coaching others.
• Experience using analytical software tools, data analysis methods, reporting techniques, and MS Office.
• Effective oral and written communication, collaboration, relationship-building, judgment, and workload prioritization.
• Ability to work independently and in a team and handle confidential information with discretion.

Workplace and travel

• Work activities blend collaborative work and individual deliverables; colleagues are expected onsite four days per week.
• Travel may be required.

Pay details

• Posted base pay range is CAD $77,500–$115,200; no pay cadence is specified.