Senior Business Analyst (CRM)- London
Role Overview
FDM seeks a Business Analyst for a financial services client, initially on a six-month contract with good prospects to extend.
The role supports business-facing scrum teams delivering enhancements to existing systems and new functionality.
The role is hybrid and based in London.
Key Skills for This Role
Full Job Posting
Role overview
FDM seeks a Business Analyst for a financial services client, initially on a six-month contract with good prospects to extend.
The role supports business-facing scrum teams delivering enhancements to existing systems and new functionality.
The role is hybrid and based in London.
Responsibilities
- Lead business and data analysis for complex change initiatives with Product Owners and senior stakeholders.
- Analyse CRM and Client Services processes and identify optimisation, automation, and business-alignment opportunities.
- Evaluate CRM solutions for feasibility, risk, cost, and benefit; recommend process, system, and data enhancements.
- Translate requirements into user stories, acceptance criteria, process documentation, and technical specifications.
- Drive agile delivery through backlog refinement, sprint planning, and release cycles.
- Define requirements for reporting, data migration, and analytics.
Candidate requirements
- Experienced Business Analyst with strong knowledge of CRM systems and processes, including Dynamics 365.
- Experience in Asset Management is stated in the description.
- Experience in business and data modelling, process design, solution concepts, and technical delivery for CRM and Client Services solutions.
- Strong SQL skills and experience with data management, reporting, analytics, and data migration requirements in agile projects.
- Proficiency in agile and Scrum methodologies and translating complex requirements for technical and non-technical audiences.
- Commercial, customer-focused approach; strong stakeholder relationship skills; ability to coach or guide less experienced colleagues.
About FDM
FDM is a global business and technology consultancy and talent solutions provider with centres across Europe, North America, and Asia-Pacific.
Benefits
- Career coaching, mentoring, and access to upskilling.
- Assignments with global companies and opportunities to work abroad.
- Opportunities to reskill, develop career paths, and build expertise.
- Annual leave and workplace pension.
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