Senior Business Analyst CRM & Banking
Skills
About This Role
Overview
We are looking for a hands-on Senior Business Analyst to support banking transformation initiatives, with a strong focus on
Real Estate Finance, Mortgage, and CRM systems
.
You will work closely with business stakeholders and delivery teams to shape digital and process improvements.
Key Responsibilities
- Act as a functional Business Analyst embedded within banking business teams
- Gather, structure, and validate business requirements for mortgage and retail banking initiatives
- Analyze end-to-end
- mortgage and real estate finance customer journeys
- Translate business needs into:
- Functional specifications
- User stories
- Process flows
- Support
- CRM initiatives
- across requirements, design validation, and UAT
- Identify process gaps and recommend improvements in mortgage operations
- Maintain clear documentation and requirement traceability
- Participate in Agile ceremonies and backlog refinement
- Collaborate daily with stakeholders and delivery squads to ensure alignment
Required Experience & Skills
- 5+ years experience as a Business Analyst in
- banking or financial services
- Strong domain knowledge in:
• Real Estate Finance
- Mortgage lifecycle
- Credit assessment and collateral processes
- Experience working on
- CRM projects
- (Siebel is a strong plus)
- Solid understanding of
- SDLC and Agile methodologies
- Hands-on experience with
- JIRA, Confluence, and documentation tools
- Strong analytical thinking and structured documentation skills
- Experience working directly with business stakeholders in client environments
- Familiarity with
- Saudi banking regulations and government integrations
- (KYC, credit bureau, etc.) is highly preferred
- Fluent in
English
; Arabic is a plus
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